German & Dutch Speaking Customer Advisor (Hybrid) at Eco Plus Solutions AB

Ghent, Flanders, Belgium -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German, Dutch, Customer Service, Technical Insight, Problem Solving, Global Coordination, CRM Management, Communication, Proactivity, Digital Savvy, Operational Flexibility, English Proficiency

Industry

Business Consulting and Services

Description

Are you a fluent speaker of German and Dutch with a background in high-tier professional service? We are looking for a dedicated Customer Advisor to join a global leader in the commercial transport and heavy-duty vehicle industry. In this role, you will act as a vital link for international fleet owners and logistics partners, ensuring the world's supply chains stay in motion. Based in Ghent, this position offers a modern balance of remote flexibility and on-site collaboration. The Role: Driving Global Logistics As a cornerstone of our support team, you will move beyond basic scripts to provide technical insights and personalized care for professional transport companies and dealerships. Hybrid Workflow: Enjoy a balanced lifestyle with 3 days of remote work and 2 days on-site at our modern Ghent office. Professional Representation: Manage inquiries via phone, email, and digital tools, upholding a reputation for safety and reliability. Strategic Problem-Solving: Investigate the "why" behind logistics or service concerns to deliver tailored, effective resolutions for commercial clients. Global Coordination: Partner with sales, logistics, and technical teams to streamline complex workflows and maintain accurate CRM records. Industry Growth: Stay ahead of the curve with continuous training on the latest heavy-duty vehicle technology and fleet management services. Note: Previous industry experience is a plus, but not required. We provide fully paid, in-depth training to ensure your success in the transport sector. Who You Are: The Profile We are looking for resilient, proactive communicators who can navigate a fast-moving, international industrial setting. Linguistic Mastery: Native or near-native proficiency in both German and Dutch. Corporate Communication: Professional English (B2+) is required for internal global meetings and documentation. Empathy & Composure: A genuine passion for helping people and the ability to stay grounded during busy periods. Digital Savvy: Quick to learn new software and comfortable managing multiple digital tools simultaneously. Operational Flexibility: Ready to support a global client base within a 24/7 rotating shift schedule. The Perks: Why This Role? We believe in rewarding expertise with a supportive, inclusive, and growth-oriented workplace. Strong Compensation: A competitive salary that reflects your specialized bilingual skills. Full Benefits: High-quality health and life insurance for you and your family. Relocation Support: To help you settle in, we provide one month in a furnished Ghent apartment while you find your permanent home. Career Advancement: Clear paths into leadership or specialized departments within a global industrial network. Structured Roster: A full-time (40 hours/week) schedule planned well in advance, covering days, nights, and weekends.

Responsibilities

The advisor will act as a vital link for international fleet owners and logistics partners, providing technical insights and personalized care to professional transport companies and dealerships. This involves managing inquiries via multiple channels, investigating service concerns, and coordinating with internal teams to streamline complex workflows.