German-English Automotive Onboarding Specialist at Percepta South Africa

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German, English, Attention To Detail, Tech Savvy, Software Proficiency, Resilience, Communication, Coaching, Presentation Skills, Customer Onboarding, Screen-Sharing Tools, Subject Matter Expert

Industry

Outsourcing/Offshoring

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a German-speaking Automotive Onboarding Specialist working at our state-of-the-art location in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all! What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to successfully onboard customers to the client's software. Whether it’s using screen-sharing tools to facilitate Onboarding sessions, consulting on software features or demonstrating practical explanations with compassion and patience, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Assist customers via onboarding software sessions Share engaging explanations of features, making customers more confident in their own product knowledge Adapt your coaching style depending on the customer's requirements and preferred learning style What You Bring to the Role Fluency in German and English Strong attention to detail Savvy with tech and software Self-sufficient and resilient attitude Confident and adaptable communication and coaching skills Engaging presentation skills Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 25 days annual leave per year Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Responsibilities

The specialist will successfully onboard customers to the client's software, utilizing screen-sharing tools for sessions, consulting on features, and providing patient explanations. Responsibilities include assisting customers via onboarding software sessions and adapting coaching styles based on individual customer requirements.