German Solutions Consultant – Digital Services Platform at Flowdesk

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

0.0

Posted On

21 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Proficiency, English Proficiency, Customer Support, Troubleshooting, Communication Skills, Active Listening, Digital Platform Navigation, Solution Consulting

Industry

Financial Services

Description

Are you fluent in German and passionate about digital applications, entertainment, and mobile ecosystems? We are seeking German-Speaking Customer Support Specialists & Solutions Consultants to join our team in Sofia, Bulgaria. In this role, you will deliver high-quality, non-technical troubleshooting and customer care for a wide range of popular digital services, including app store platforms, mobile payment systems, family sharing accounts, digital books, and media streaming. Key Responsibilities Customer Support: Assist German-speaking customers with non-technical inquiries regarding user accounts, subscriptions, digital content purchases, and mobile payment platforms. Troubleshooting: Help users set up family accounts, manage payment methods, resolve access issues, and navigate digital media services. Solution Consulting: Guide users with clear, step-by-step instructions and recommendations to optimize their digital experience. Information Management: Accurately record customer interactions and feedback in internal software platforms. Requirements & Profile Needed Languages: Native or proficient level of German (C1/C2) paired with a strong working command of English. Skills: Excellent communication skills, active listening, patience, and a customer-first mindset. Tech Savvy: Comfortable navigating everyday mobile applications, digital platforms, and online services. Location: Willingness to work on-site in Sofia, Bulgaria (or relocate with full support). Work Schedule & Environment Location: Fully office-based (On-Site) in Sofia, Bulgaria. Schedule: Rotational shifts operating Monday to Sunday between 09:00 AM and 10:00 PM. Comprehensive Relocation Package Moving to Sofia is seamless with our dedicated relocation support framework: Relocation Bonus: A €1,500 Gross Relocation Bonus paid in two installments to support your move and assist with initial rental costs. Initial Accommodation: 21 days of company-provided accommodation upon arrival. Housing Assistance: Dedicated guidance and support to help you find a long-term home in Sofia.

Responsibilities

Provide non-technical troubleshooting and customer care for German-speaking users of digital services and mobile ecosystems. Guide users through account management, payment systems, and digital content optimization while recording interactions in internal software.