German Speaker - Customer Service Specialist (f/m/div.) at Bosch Group

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Telecommunications, Ticketing Systems, CRM Tools, SAP, Technical Documentation, Microsoft Office, Problem Solving, German Language, English Language, Project Monitoring, Stakeholder Management

Industry

Software Development

Description

Company Description The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future. Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential. Job Description As part of an internal Bosch initiative, you will contribute to the transition from legacy communication technologies to modern 4G solutions across critical systems. In this role, you will support the upgrade and replacement of transmission units linked to hazard warning systems, ensuring a smooth, secure, and compliant transition for customers. You will join a dynamic and international team working at the forefront of this transformation, collaborating closely with internal stakeholders and external partners. Qualifications Key Responsibilities In this role, you will be responsible for: Handling customer interactions and service requests Supporting commercial and sales-related activities Monitoring project progress and escalating issues when needed Coordinating and supporting technical interventions in buildings Liaising with internal teams and external stakeholders Technical Qualifications We are looking for candidates with: Previous experience in customer service, technical support, or telecom-related roles Basic understanding of telecommunications networks Familiarity with ticketing systems and CRM tools Experience with SAP is a strong advantage Ability to interpret technical documentation and installation guidelines Comfortable working with monitoring tools and reporting systems Good knowledge of Microsoft Office Profile Strong communication and problem-solving skills Customer-oriented mindset with a commercial approach Ability to manage multiple tasks in a dynamic environment Team player with a proactive attitude Languages German – Mandatory English – Mandatory Additional Information Work #LikeABosch means: ⚖️ Flexible work conditions 🔀 Hybrid work system 🌐 Exchange with colleagues around the world 🧑‍⚕️ Health insurance and medical office on site 📚 Training opportunities 📈 Opportunities for career progression and continuous professional development 💲 Access to great discounts in partnerships and Bosch products 🏋️ Sports and health related activities 🚉 Great access to public transports 🅿️ Free parking lot 🍽️ Canteen Success stories don´t just happen. They are made... Make it happen! We are looking forward to your application! Legal Entity: Bosch Service Solutions S.A.

Responsibilities

Manage customer interactions and service requests to support the transition from legacy communication technologies to modern 4G solutions. Coordinate technical interventions and liaise between internal teams and external stakeholders to ensure compliant system upgrades.