German Speaking Agent For Booking.com - Work In Greece - Fully Paid Relocat at Mercier Consultancy MD

, , Malta -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Service, Phone Support, Email Support, Chat Support, Booking Modifications, Issue Troubleshooting, CRM Systems, Travel Industry Knowledge, Hospitality Industry Knowledge, Communication Skills, Customer Focus, Problem Solving, Organizational Skills, English Proficiency

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is pleased to offer an exceptional opportunity for a German Speaking Agent for Booking.com, complete with fully paid relocation to the beautiful country of Greece. In this role, you will serve as the primary point of contact for German-speaking customers, providing them with support and assistance for their travel bookings and inquiries. Responsibilities Deliver outstanding customer service to German-speaking clients through various channels, including phone, email, and chat. Assist customers throughout the booking process, including modifications, cancellations, and general travel-related inquiries. Troubleshoot issues and provide effective solutions to ensure a smooth customer experience. Document interactions and maintain accurate records within the CRM system to support quality assurance initiatives. Collaborate with other teams to resolve complex customer inquiries and enhance the overall booking experience. Stay informed about Booking.com’s products, services, and policies to deliver accurate information to customers. Fluency in German (both written and spoken) is required, with proficiency in English considered an asset. Previous experience in customer service, particularly within the travel or hospitality industry, is preferred. Strong communication skills and a customer-focused approach to service. Ability to analyze issues and provide effective solutions in a timely manner. Familiarity with CRM systems and online booking platforms is a plus. Willingness to relocate and adapt to the culture of Greece. Strong organizational skills to manage tasks efficiently in a fast-paced environment. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The primary responsibility is serving as the main contact for German-speaking customers, providing support and assistance for their travel bookings and inquiries via phone, email, and chat. This includes assisting with modifications, cancellations, troubleshooting issues, and accurately documenting all interactions in the CRM system.