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German Speaking Airline Support Agent at Flowdesk
Mosta, Northern Region, Malta -
Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Fluency in German, Fluency in English, Customer Service, Problem Solving, Relationship Building, Tech Savvy, Communication

Industry

Description
Are you a travel enthusiast who speaks German? Imagine building your career on the beautiful island of Malta, working for one of the worlds most recognized airlines. We are looking for Customer Service Advisors who are ready to help passengers navigate the globe while enjoying life in the Mediterranean. Your Role in the Skies (from the Ground): As the voice of the airline, youll be the go-to person for passengers across the German market. Passenger Support: Assist customers via phone and email with flight bookings, cancellations, and travel inquiries. Problem Solver: Take ownership of passenger queries, ensuring every traveler gets accurate information and a timely resolution. Relationship Builder: Provide friendly, professional, and courteous service that reflects the airline's premium standards. Tech Navigation: Walk customers through complex booking procedures and troubleshoot basic app or connectivity issues. What Were Looking For: Language Proficiency: Fluency in German (C1/C2) and a solid command of English (B2). Communication: A natural talent for making people feel valued and supported. Tech Savvy: Confidence using digital systems and booking tools. Eligibility: EU Citizenship or a valid residence permit for Malta. The "Malta Experience" – Whats in it for you? Relocation Support: Moving from abroad? We provide a package to help you land smoothly in Malta. Wellness & Security: Comprehensive health coverage and private healthcare plans. Rewarding Career: An attractive salary package with performance-based bonuses. Island Life: 300 days of sunshine, crystal clear waters, and a vibrant expat community. Don't let this opportunity fly away! If you're ready to trade your current routine for a career in the aviation industry, we want to hear from you.
Responsibilities
Assist customers with flight bookings, cancellations, and travel inquiries via phone and email. Provide friendly and professional service while resolving passenger queries in a timely manner.