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German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulg at Mercier Consultancy MD

Riga, , Latvia -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Proficiency In English, Customer Support, Back Office Support, Organizational Skills, Attention To Detail, Communication Skills, Team Collaboration, Gaming Industry Knowledge, CRM Systems Familiarity, Office Software Proficiency

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria. This role is ideal for individuals who enjoy providing high-quality support and are passionate about the gaming industry. You will be a key player in ensuring that our German-speaking customers receive exceptional service and assistance. Key Responsibilities Provide back office support for gaming-related inquiries from German-speaking customers through multiple communication channels. Collaborate with various teams to resolve customer issues effectively and promptly. Accurately document customer interactions and maintain internal records to ensure consistency and quality. Proactively identify and recommend improvements in operational processes to enhance customer satisfaction. Stay knowledgeable about gaming products, industry trends, and regulations to provide informed support. Engage in continuous training to develop your expertise within the gaming support field. Fluency in German (both oral and written) is required; proficiency in English is beneficial. Previous experience in customer support or back office roles, particularly within the gaming industry, is preferred. Strong organizational skills and attention to detail are essential. Excellent communication skills, both written and verbal, with a commitment to superior customer service. Ability to work collaboratively within a team and adapt to a fast-paced environment. Familiarity with CRM systems and standard office software applications. Willingness to relocate to Sofia, Bulgaria, and immerse yourself in the local culture. Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus Monthly Accommodation Bonus Fully Paid Training Health Insurance

Responsibilities

The specialist will provide back office support for gaming-related inquiries from German-speaking customers and collaborate with various teams to resolve customer issues. They will also document customer interactions and recommend improvements to enhance customer satisfaction.