Next Job Abroad invites applications for the position of German Speaking Bank Customer Service Representative located in the picturesque island of Malta. This role is ideal for candidates with a solid sales background and a commitment to delivering exemplary customer service. You will cater to client inquiries regarding banking services while effectively promoting financial products. We offer a vibrant work environment along with an opportunity to experience the rich culture of Malta.

REQUIREMENTS:

• Fluency in German and a strong command of English; additional language proficiency is advantageous.
• A minimum of 2 years experience in customer service, preferably in a banking or sales context.
• A demonstrated track record of achieving sales targets and delivering outstanding customer experiences.
• Exceptional written and verbal communication skills.
• The ability to perform under pressure and effectively manage multiple responsibilities.
• Familiarity with banking software and customer relationship management (CRM) systems is an advantage.
• A willingness to relocate to Malta and embrace a new professional and cultural environment.

• Respond to customer inquiries regarding banking products and services in German and English.
• Utilize your sales expertise to identify customer needs and recommend appropriate financial solutions.
• Assist clients with account openings, product inquiries, and various banking transactions.
• Collaborate with the sales team to achieve and exceed sales targets.
• Effectively handle customer complaints and ensure prompt resolutions to maintain high customer satisfaction.
• Document all customer interactions and transactions accurately in our systems.
• Remain informed about banking regulations and product offerings to facilitate informed client assistance.