German Speaking Banking Support - Digital Bank | Work In Greece at Mercier Consultancy

Madrid, Community of Madrid, Spain -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Fluency, Customer Support, Digital Banking, Troubleshooting, Problem-Solving, Organizational Skills, Attention To Detail, Fintech Interest

Industry

Holding Companies

Description

Mercier Consultancy is thrilled to present an opportunity for a German Speaking Banking Support Specialist within a dynamic Digital Banking environment in Greece. If you are fluent in German and eager to contribute to the financial technology revolution, we want you on our team! As a Banking Support Specialist, you will assist our German-speaking clients by providing exceptional support across various digital banking services. You will be responsible for addressing inquiries, troubleshooting issues, and delivering a seamless banking experience to our customers in a fast-paced, innovative setting. Responsibilities Provide high-quality customer support in German for our digital banking services Address customer inquiries related to digital banking products and functionalities Guide clients through online banking processes and transactions Document customer interactions and troubleshoot issues in our system Collaborate with technology teams to resolve complex customer issues Stay informed about the latest developments in digital banking and fintech Participate in ongoing training to enhance your knowledge and skills Fluency in German and English, with excellent verbal and written communication skills Customer service orientation with a commitment to client satisfaction Strong problem-solving skills and the ability to work in a fast-paced environment A genuine interest in digital banking and financial technologies Good organizational skills and attention to detail No prior banking experience is required; however, experience in customer service is beneficial Familiarity with digital tools and platforms is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

The specialist will provide high-quality customer support in German for digital banking services, addressing inquiries and troubleshooting issues related to digital banking products and functionalities. Responsibilities also include guiding clients through online processes and documenting customer interactions within the system.