German Speaking Booking Agent (Remote in Greece) at Eco Plus Solutions AB

Patras, Peloponnese, Western Greece and the Ionian, Greece -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

1380.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Service, Booking Coordination, CRM Administration, Technical Literacy, Problem Solving, Active Listening, Multitasking, Hospitality Management

Industry

Business Consulting and Services

Description

Essential Residency Notice: While this position offers a 100% work-from-home model, candidates must maintain their permanent legal residence within the borders of Greece. Launch an exciting new chapter in global tourism! This is your opportunity to trade your routine for a fulfilling career journey where rich history meets a sunny, Mediterranean way of life. We are currently seeking proactive, customer-centric German-Speaking Travel Support Agents to integrate into our lively, multicultural virtual team. In this role, you will be the face of a premier international brand in the online travel and hospitality sector. Operating entirely from your home office, you will serve as a dedicated coordinator—bridging the gap for travelers and property hosts as they navigate platform inquiries, bookings, and logistical details. Daily Responsibilities As a key contributor to our German-language support division, you will manage incoming requests across telephone, email, and live chat channels. Your day-to-day priorities will include: Booking Coordination: Guiding German-speaking users through the reservation life cycle, including handling new bookings, modifications, cancellations, and unique accommodation requests. Billing & Policy Support: Addressing payment inquiries, managing refund requests, and clarifying platform regulations with a clear, empathetic, and patient approach. Partner Relations: Assisting property hosts with backend software troubleshooting, rate adjustments, and real-time room availability updates. User Interface Guidance: Helping customers seamlessly navigate digital dashboards, website functionalities, and mobile application features. Data Administration: Logging detailed and precise records of customer interaction histories within our internal CRM system. What We Look For We are scouting for an empathetic, team-oriented, and digitally literate professional who possesses a genuine passion for tourism, excels at autonomous work, and thrives on resolving problems in a fast-paced environment. Minimum Requirements Language Skills: High-level written and spoken fluency in German, combined with a strong command of English (B2 level minimum) to comfortably navigate corporate databases and internal communications. Work Authorization: Possession of a valid EU passport or an active, unrestricted legal right to work in Greece. Technical Literacy: Ability to comfortably multitask across various browser tabs, absorb new software systems quickly, and utilize standard office programs. Interpersonal Strengths: A naturally helpful disposition, exceptional active listening skills, and a collaborative team spirit. Experience: A background in hospitality, contact centers, front desk services, or tourism is an asset but not mandatory. We provide a comprehensive, 100% paid virtual training program starting from day one! Financial Compensation & Structure We offer a competitive, legally structured compensation package designed to provide financial security and reward top performance: Base Salary: €1,380 Gross per month. 14-Month Pay Structure: Fully compliant with Greek labor laws, your annual salary is distributed across 14 monthly payments instead of 12, providing extra payouts during the Christmas, Easter, and summer holiday seasons. Performance Incentives: Monthly KPI bonuses tied directly to service quality and individual performance metrics. Meal Allowance: Monthly food vouchers to assist with daily living expenses. Relocation Package (For International Applicants Moving to Greece) If you are moving to Greece to step into this remote role, we ensure a seamless transition with comprehensive relocation support: Travel Arrangements: Full reimbursement for your flight ticket to Greece. Temporary Housing: Four weeks of company-funded Airbnb accommodation upon arrival, giving you a comfortable home base while looking for a permanent apartment. Administrative Support: Direct, hands-on assistance navigating local bureaucracy, including obtaining your Greek tax number (AFM), social security registration, and setting up a local bank account. Benefits & Corporate Culture We cultivate an exceptional digital work environment tailored to support both your lifestyle and your long-term career goals: Home Office Setup: Comprehensive guidance to ensure your remote workspace is ready for success, coupled with regular virtual team activities to keep you connected with your peers. Paid Onboarding: A structured, expert-led virtual training initiative where you earn your full salary beginning on your very first day. Comprehensive Coverage: Private medical and life insurance plans that supplement the national public healthcare system. Career Advancement: Clear, structured pathways to climb into leadership roles, such as Team Leader, Quality Assurance Specialist, Corporate Trainer, or Operations Manager. Exclusive Discounts: Employee perks and special corporate rates on major travel platforms, wellness programs, and local lifestyle brands. Inclusive Environment: A welcoming, diverse community made up of travel enthusiasts from all across Europe. Ready to Join the Team? If you are eager to blend a rewarding career in tourism with the ultimate flexibility of working from home, we would love to connect with you. Apply today by uploading your resume in either English or German to initiate your application!

Responsibilities

Manage incoming German-language requests via phone, email, and chat to coordinate bookings and resolve billing or policy inquiries. Support property hosts with backend software troubleshooting and maintain precise customer records in the CRM system.