German Speaking Booking Agent (Remote in Greece) at Eco Plus Solutions AB

Thessaloniki, Macedonia and Thrace, Greece -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

1380.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Service, Reservation Management, CRM Software, B2B Support, Multitasking, Active Listening, Problem Solving, Technical Troubleshooting, Hospitality Management, Digital Dashboard Navigation

Industry

Business Consulting and Services

Description

Crucial Geolocation Notice: Although this opportunity provides a 100% work-from-home layout, it is mandatory that your permanent legal residence is established within Greece. Propel your career forward in the global tourism sector! This is your invitation to exchange the ordinary routine for an enriching professional path where deep cultural heritage meets a sun-drenched, Mediterranean lifestyle. We are actively seeking energetic, service-oriented German-Speaking Travel Support Agents to join our lively, multicultural digital department. In this position, you will represent a prominent global leader in online travel and hospitality. Operating directly from your home office, you will act as a centralized coordinator—assisting travelers and lodging hosts with platform navigation, reservation management, and logistical care. Everyday Operations As an essential asset to our German-speaking support group, you will address incoming requests via telephone, email, and live text chat. Your daily routine will focus on: Reservation Care: Guiding German-speaking users through the booking cycle, which includes organizing new reservations, modifications, cancellations, and coordinating special travel requests. Financial & Policy Assistance: Handling payment concerns, processing monetary refunds, and clarifying platform regulations using an understandable, empathetic approach. B2B Host Support: Partnering with property hosts to troubleshoot backend software issues, adjust room rates, and update live availability calendars. Interface Navigation: Assisting clients as they smoothly navigate digital dashboards, website functionalities, and mobile application features. Information Management: Accurately documenting and updating client interaction histories within our centralized CRM platform. Ideal Candidate Profile We are searching for a compassionate, team-minded, and tech-savvy professional who is deeply enthusiastic about tourism, excels at working autonomously, and thrives when solving puzzles in a fast-paced environment. Minimum Criteria Language Skills: Native or bilingual fluency in written and spoken German, paired with a solid command of English (minimum B2 level) to comfortably handle internal communications and corporate databases. Right to Work: A valid EU passport or an active, unrestricted legal authorization to live and work in Greece. Technical Savvy: Comfortable multitasking across multiple browser tabs, adapting quickly to new software systems, and operating standard office applications. Interpersonal Strengths: A naturally helpful personality, exceptional active listening skills, and a collaborative spirit. Professional Background: Prior exposure to hospitality, contact centers, reception roles, or tourism is preferred but optional. We offer an intensive, fully paid virtual training program starting from day one! Salary Structure & Financial Rewards We offer a highly competitive, legally compliant compensation package designed to guarantee financial stability and reward exceptional results: Base Earnings: €1,380 Gross per month. 14-Month Pay Distribution: In strict compliance with Greek labor regulations, your yearly pay is split into 14 monthly salaries rather than 12, offering supplemental payouts during the Christmas, Easter, and summer holiday periods. Performance Incentives: Monthly KPI bonuses determined directly by your service quality scores and performance metrics. Living Stipends: Monthly meal vouchers to offset daily subsistence costs. Complete Relocation Assistance (For Relocations to Greece) If you are moving to Greece specifically to step into this remote position, we provide a seamless transition framework to eliminate the stress of moving: Travel Coverage: Full reimbursement for your flight ticket to Greece. Short-Term Lodging: Four weeks of company-sponsored Airbnb accommodation upon your arrival, offering a comfortable base while you search for a long-term rental. Administrative Guidance: Direct, hands-on support navigating local agencies to secure your tax ID (AFM), social security registration, and local bank account setup. Benefits & Corporate Culture We foster an engaging digital workplace designed to support your personal lifestyle and elevate your professional ambitions: Home Office Onboarding: Comprehensive support to ensure your remote workspace is fully functional, along with regular virtual team activities to keep you engaged with your colleagues. Paid Training Academy: A structured, expert-led virtual onboarding program where you are fully compensated starting your very first day. Health & Wellness: Private medical and life insurance plans that supplement the national public healthcare framework. Career Advancement: Clear, structured internal avenues to step into leadership roles, such as Team Leader, Quality Assurance Specialist, Corporate Trainer, or Operations Manager. Exclusive Discounts: Employee perks and special corporate rates on major travel networks, wellness programs, and local lifestyle brands. Inclusive Network: A welcoming, diverse community made up of travel enthusiasts from all corners of Europe. Ready to Apply? If you are eager to combine a rewarding career in tourism with the total flexibility of a work-from-home lifestyle, we want to hear from you. Submit your application today by uploading your resume in either English or German to begin the process!

Responsibilities

Act as a centralized coordinator assisting German-speaking travelers and hosts with bookings, payments, and platform navigation. Responsibilities include managing reservations, troubleshooting backend software for hosts, and documenting interactions in a CRM.