German Speaking Booking Support (Remote in Greece) at Eco Plus Solutions AB

Piraeus, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

1380.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Proficiency, English Proficiency, Customer Service, CRM Database Management, Problem Solving, Active Listening, Digital Literacy, Multitasking, Hospitality Management, B2B Relations

Industry

Business Consulting and Services

Description

Important Location Requirement: This is a 100% remote, work-from-home position. However, you must maintain your permanent legal residence within Greece to be eligible. Turn your enthusiasm for hospitality into a fulfilling career in global tourism! This is an excellent opportunity to launch a professional path in Greece. We are searching for energetic, customer-focused German-Speaking Guest Relations Consultants to join our vibrant, multicultural virtual team. In this position, you will represent a premier global online travel agency. Working entirely from home, you will bridge the gap between international travelers and property hosts, troubleshooting issues to ensure seamless vacation experiences. Core Daily Operations As a key member of our German-language support division, you will manage incoming communications through phone calls, emails, and live chat. Your primary responsibilities will feature: Booking & Itinerary Care: Assisting travelers with reservation management, including handling new bookings, alterations, cancellations, and unique accommodation requests. Financial & Policy Assistance: Processing refunds, addressing billing discrepancies, and clarifying reservation terms with empathy and professionalism. B2B Host Relations: Supporting property owners with platform troubleshooting, pricing adjustments, and real-time inventory management. Digital Navigation Support: Helping users navigate the platform's website, mobile app features, and personal account configurations. Information Logging: Documenting detailed, accurate records of guest communications and resolutions within our internal CRM database. Candidate Profile We are seeking an empathetic, collaborative, and digitally literate professional who is passionate about travel, works well independently, and thrives on solving problems in a fast-paced environment. Minimum Requirements Language Proficiency: Native or bilingual mastery of German (written and spoken), along with a strong command of English (minimum B2 level) for internal communications and software navigation. Right to Work: Possession of a valid EU passport or unrestricted legal authorization to work in Greece. Technical Savvy: Comfortable multitasking across multiple digital platforms, searching databases, and quickly adapting to new software. Soft Skills: Active listening, innate empathy, and a strong desire to collaborate with a team. Experience: Previous background in tourism, hospitality, front-desk operations, or customer service is a plus, but not required. We offer a comprehensive, fully compensated virtual training program! Compensation & Financial Benefits We provide a stable, legally fully compliant remuneration package tailored to reward your dedication: Base Pay: €1,380 Gross per month. 14-Month Payment Structure: Adhering to Greek labor regulations, your annual salary is paid out in 14 installments rather than 12, offering bonus payouts during Christmas, Easter, and the summer. Performance Bonuses: Extra monthly incentives tied to service quality metrics and KPIs. Dining Stipend: Monthly food allowances distributed via digital restaurant vouchers. Relocation Support (For Candidates Moving to Greece) If you are moving to Greece to take on this remote role, we offer a smooth onboarding package to make your transition stress-free: Airfare Coverage: Complete reimbursement for your initial flight to Greece. Short-Term Housing: Four weeks of company-sponsored Airbnb lodging upon arrival, giving you a month to secure long-term housing. Bureaucracy Assistance: Guided, hands-on support for setting up your local tax number (AFM), social security registration, and Greek bank account. Perks & Career Advancement We cultivate an interactive, remote work environment designed to support both your lifestyle and career ambitions: Home Office Setup & Community: Virtual assistance to optimize your workspace, alongside digital team-building activities to keep you connected. Fully Paid Onboarding: A structured training program where you earn your full salary starting from day one. Healthcare Coverage: Private medical and life insurance policies to complement public health services. Career Progression: Clear pathways to advance into senior roles, including Quality Analyst, Team Supervisor, Technical Trainer, or Operations Manager. Exclusive Benefits: Staff discounts on global travel booking platforms, local recreational activities, and wellness programs. International Culture: A diverse and welcoming workplace comprised of travel lovers from across Europe. How to Apply If you are ready to combine your love for global hospitality with the freedom of a remote career, we want to hear from you! Please click Apply Now to submit your current resume in English.

Responsibilities

Manage incoming communications via phone, email, and chat to assist travelers with bookings, cancellations, and financial discrepancies. Support property hosts with platform troubleshooting and inventory management while documenting all interactions in a CRM.