German Speaking Booking Support (Remote in Greece) at Eco Plus Solutions AB

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Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

1380.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Support, CRM Software, Active Listening, Empathy, Multitasking, Digital Troubleshooting, B2B Communication, Hospitality Management

Industry

Business Consulting and Services

Description

Geographic Constraint: Please be aware that this position is strictly work-from-home, but it requires your permanent, legal residence to be established within the borders of Greece. Convert your love for international hospitality into a rewarding professional path within global tourism! This is your opportunity to establish a career directly from Greece by joining our expanding, culturally diverse virtual division as a German-Speaking Guest Relations Consultant. In this role, you will represent a prominent international digital travel platform. Operating entirely from your home office, you will serve as the primary link between global vacationers and lodging hosts, smoothing out issues and guaranteeing that every trip goes exactly as planned. Everyday Operations As a vital member of our German-speaking support group, you will address incoming inquiries via telephone, email, and live web chat. Your daily workflow will center around: Booking Adjustments: Guiding travelers through the reservation life cycle, including finalizing new bookings, modifying existing plans, handling cancellations, and documenting special accommodations. Billing & Policy Support: Managing refund distributions, resolving invoice discrepancies, and explaining booking conditions using a warm, empathetic, and professional tone. B2B Merchant Care: Partnering with property hosts to troubleshoot system errors, adjust nightly rates, and update real-time room availability. Digital Troubleshooting: Navigating users through the platform's website layouts, user profile settings, and mobile application utilities. Data Integrity: Logging precise, comprehensive summaries of user interactions and solutions within our centralized CRM platform. Who We Are Looking For We are searching for a compassionate, team-minded, and tech-savvy individual who is passionate about travel, works well independently, and remains composed in a fast-paced environment. Core Criteria Language Capabilities: Native or bilingual fluency in both written and spoken German, coupled with a solid working knowledge of English (B2 level or above) for internal systems and company-wide communication. Right to Work: A valid EU passport or unrestricted legal authorization to live and work in Greece. Technical Adaptability: The capacity to multitask across multiple software systems, cross-reference databases, and rapidly learn proprietary digital tools. Interpersonal Talents: Excellent active listening skills, innate empathy, and a strong desire to collaborate with others. Professional Background: Prior exposure to hospitality, customer support, reception desks, or tourism is an asset but not a requirement. We provide a comprehensive, fully compensated virtual training academy! Salary & Financial Perks We provide a stable, legally fully compliant compensation structure designed to reward your performance: Base Income: €1,380 Gross per month. 14-Month Pay Schedule: In complete alignment with Greek employment laws, your annual earnings are split into 14 installments rather than 12, providing supplemental payouts during the Christmas, Easter, and summer holiday periods. Performance Incentives: Monthly monetary bonuses determined by your quality scores and core KPIs. Dining Stipends: Monthly meal allowances provided through digital food vouchers. Transition Support (For International Moves to Greece) If you are moving to Greece specifically to take on this remote position, we offer a seamless transition package to make your relocation stress-free: Flight Coverage: Full reimbursement for your initial plane ticket into Greece. Temporary Housing: Four weeks of company-sponsored Airbnb lodging upon your arrival, giving you a full month to secure a permanent residence. Administrative Guidance: Direct, hands-on assistance navigating local agencies to secure your tax number (AFM), social security registration, and local bank account setup. Workplace Perks & Career Pathing We maintain an engaging digital workplace designed to enhance both your daily life and your professional goals: Telecommuting Infrastructure: Ongoing support to optimize your home workspace, along with virtual team-building initiatives to keep you connected with your colleagues. Paid Onboarding: A structured training program where you receive full compensation starting on your very first day. Health & Wellness: Private medical and life insurance coverage to supplement the public healthcare system. Internal Promotion: Clear promotional tracks into senior corporate positions, including Team Leader, Quality Assurance Analyst, Operations Manager, or Technical Trainer. Exclusive Discounts: Staff-only rates on global travel platforms, local leisure activities, and wellness programs. Global Connection: A welcoming, inclusive company culture made up of travel enthusiasts from all corners of Europe. How to Apply If you are ready to merge your passion for international hospitality with the flexibility of a work-from-home lifestyle, we would love to connect. Click Apply Now to send us your current resume in English!

Responsibilities

Act as the primary link between global vacationers and lodging hosts to manage bookings, billing, and technical issues. Provide B2B support for property hosts and maintain accurate interaction logs within a CRM platform.