German Speaking Booking Support (Remote in Greece) at Eco Plus Solutions AB

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

1380.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Proficiency, English Proficiency, Customer Service, CRM Administration, Problem Solving, Active Listening, Digital Literacy, Conflict Resolution, B2B Support, Reservation Management

Industry

Business Consulting and Services

Description

Mandatory Location Notice: While this position offers the flexibility of a 100% work-from-home setup, candidates must permanently reside and be legally established within Greece. Channel your enthusiasm for the travel sector into a rewarding career path within the global tourism network! This opportunity allows you to establish a professional footprint directly from Greece. We are currently scouting for proactive, customer-focused German-Speaking Guest Relations Consultants to integrate into our expanding, culturally diverse virtual department. In this position, you will represent a premier international online travel platform. Working from your own home office, you will act as the primary liaison between global vacationers and lodging hosts, resolving friction points and ensuring every trip goes smoothly. Everyday Responsibilities As a core member of our German-language support division, you will manage incoming inquiries across telephone, email, and live chat channels. Your routine obligations will involve: Reservation Oversight: Assisting vacationers with booking adjustments, including processing new entries, modifications, cancellations, and coordinating special accommodations. Financial & Policy Guidance: Processing refund requests, correcting invoicing discrepancies, and clarifying reservation terms with an empathetic, professional approach. B2B Host Assistance: Supporting lodging partners with system troubleshooting, rate updates, and live availability modifications. Platform Navigation: Guiding users through web portal functionalities, profile adjustments, and mobile application troubleshooting. Data Administration: Logged and detailed documentation of client interactions and resolutions within our centralized CRM infrastructure. Candidate Profile We are looking for an empathetic, collaborative, and digitally literate individual who loves the travel industry, functions well autonomously, and excels at solving problems under pressure. Key Qualifications Language Skills: Native-level or bilingual proficiency in both written and spoken German, alongside a strong grasp of English (B2 level minimum) for internal systems and corporate alignment. Work Authorization: A valid EU passport or full legal clearance to live and work in Greece. Technical Literacy: Ability to smoothly transition between various applications, reference databases, and rapidly adapt to proprietary software platforms. Interpersonal Strengths: Strong active listening skills, natural empathy, and a cooperative mindset. Prior Experience: Background experience in hotels, customer care, reception, or tourism is valued but completely optional. We provide a comprehensive, 100% paid remote onboarding program! Salary & Financial Benefits We offer a stable, legally secure remuneration model built to respect local regulations and reward excellent performance: Base Remuneration: €1,380 Gross per month. 14-Month Salary System: Fully aligned with Greek labor frameworks, your yearly compensation is distributed across 14 installments instead of 12, offering supplemental payouts during the Christmas, Easter, and summer holiday seasons. Performance Bonuses: Discretionary monthly financial incentives tied directly to quality benchmarks and operational KPIs. Subsistence Allowance: Monthly meal stipends issued via digital corporate food cards. Full Relocation Assistance (For International Moves to Greece) For individuals migrating to Greece to secure this remote position, we provide a structured transition program to eliminate relocation stress: Flight Coverage: Full reimbursement for your initial travel ticket into Greece. Transitionary Housing: Four initial weeks of company-funded Airbnb accommodations, giving you ample time to arrange a long-term rental. Administrative Onboarding: Practical, step-by-step guidance through local bureaucracy, including obtaining a Greek tax ID (AFM), social security registration, and setting up a local bank account. Corporate Perks & Professional Growth We maintain an interactive digital workspace tailored to elevate both your daily life and your career trajectory: Remote Work Infrastructure: Full support for your home office setup, paired with virtual community events to keep you engaged with your team. Paid Training Program: A structured onboarding curriculum where you are fully compensated starting on your first day. Health Benefits: Supplemental private medical and life insurance coverage to complement the public healthcare system. Internal Promotion Tracks: Clear avenues for vertical movement into leadership roles, such as Team Supervisor, Quality Assurance Analyst, Technical Trainer, or Operations Manager. Corporate Discounts: Reduced staff rates on international travel networks, local entertainment options, and wellness programs. Global Connection: An inclusive, welcoming company ecosystem made up of travel enthusiasts from all corners of Europe. Application Process If you are eager to combine your passion for hospitality with the freedom of a remote, work-from-home lifestyle, we would love to connect.

Responsibilities

Act as the primary liaison between global vacationers and lodging hosts to resolve booking issues and ensure smooth trips. Manage inquiries via telephone, email, and live chat while documenting interactions in a centralized CRM.