German Speaking Client Solutions Consultant - Work In Sofia, Bulgaria at Mercier Consultancy Group

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Client Relationship Management, CRM Proficiency, Problem Solving, Microsoft Office, English Proficiency, Customer Service, Interpersonal Communication, Case Management, BPO Operations

Industry

Business Consulting and Services

Description

German Speaking Client Solutions ConsultantAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing professionals in high-impact BPO roles, we pride ourselves on delivering premium career opportunities that offer genuine growth, competitive rewards, and outstanding working environments. At Mercier Consultancy Group, we believe that the right opportunity can truly transform a career — and we are committed to making that a reality for every candidate we work with. Job Overview We are currently recruiting for an exceptional German Speaking Client Solutions Consultant position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a standout opportunity within the Outsourcing (BPO) industry for a motivated, client-focused professional who is fluent in German and eager to build a rewarding international career. As part of a dynamic and fast-paced BPO environment, you will serve as the primary point of contact for German-speaking clients, delivering tailored solutions, resolving complex queries, and consistently exceeding service expectations. If you are searching for German-speaking jobs that combine professional challenge with an enviable lifestyle, this role represents an outstanding choice. Key Responsibilities Serve as the dedicated point of contact for German-speaking clients within a high-volume BPO environment, managing inbound and outbound communications via phone, email, and live chat. Analyse client needs and deliver customised solutions in a timely, professional, and solutions-oriented manner that upholds the highest BPO service standards. Build and nurture long-term client relationships by proactively identifying opportunities to improve the client experience and increase satisfaction levels. Accurately log all client interactions, cases, and resolutions within the company's CRM system, ensuring full compliance with internal data management protocols. Collaborate closely with cross-functional teams — including technical support, account management, and back-office operations — to resolve escalated client issues efficiently. Contribute to continuous improvement initiatives by sharing client feedback and identifying recurring issues or process gaps within the outsourcing workflow. Meet and consistently exceed individual and team KPIs, including customer satisfaction scores, response times, and first-contact resolution rates. Participate in ongoing training and professional development programmes to maintain up-to-date product knowledge and best-practice BPO service delivery skills. Native or fluent German language proficiency (spoken and written) is essential — this is a non-negotiable requirement for this role. Valid EU passport (mandatory). A strong client-facing background, ideally within a BPO, contact centre, customer service, or outsourcing environment. Excellent communication and interpersonal skills, with a natural ability to engage clients professionally and empathetically. Strong problem-solving ability and a proactive mindset — comfortable navigating complex client situations and delivering effective resolutions under pressure. Proficiency in standard CRM platforms and Microsoft Office tools; ability to adapt quickly to new systems and internal technologies. A good working knowledge of English is advantageous, as it is the primary internal business language used across the BPO operation. What We Offer Competitive Monthly Salary, benchmarked to the Bulgarian market and reflective of your experience and skills. Fully Paid Training provided from day one, ensuring you are thoroughly prepared and confident in your role. Comprehensive Health Insurance package for your peace of mind. Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia. Monthly Performance Bonus rewarding your dedication and results-driven approach. €1,500 One-Time Signing Bonus exclusively for new hires joining Mercier Consultancy Group. A structured career development pathway within a growing international BPO organisation. A diverse, multicultural, and supportive team environment in one of Europe's most exciting cities. And Much More... Life in Bulgaria Relocating to Bulgaria is one of the most rewarding decisions a multilingual professional can make. Sofia, the capital of Bulgaria, is a thriving, cosmopolitan city that seamlessly blends centuries of rich cultural heritage with a modern, forward-thinking energy. Bulgaria enjoys a wonderful climate, with warm Mediterranean-influenced summers, crisp mountain winters ideal for skiing, and picturesque spring and autumn seasons. The country is home to stunning natural landscapes — from the majestic Vitosha Mountain that overlooks Sofia itself, to the golden beaches of the Black Sea coast — offering an extraordinary quality of life that is hard to match elsewhere in Europe. For those exploring jobs in Bulgaria, the lifestyle on offer is truly exceptional. Beyond its natural beauty, Bulgaria offers one of the most affordable costs of living in the European Union, meaning your salary goes significantly further here than in many other European countries. Sofia boasts a vibrant dining scene, a rich arts and music culture, excellent public transport, and a warm and welcoming local community that makes international professionals feel at home from day one. Whether you are drawn to Bulgaria for its career prospects in the BPO sector, its natural wonders, or its low cost of living, you will quickly discover that Bulgaria is far more than just a workplace — it is a destination that enriches every aspect of your life. With Mercier Consultancy Group's fully paid relocation package taking care of every logistical detail, your transition to Bulgaria could not be smoother or more exciting. How to Apply Are you ready to take the next step in your career and secure a prestigious German Speaking Client Solutions Consultant position in Bulgaria? Whether you are actively searching for German-speaking jobs abroad or simply exploring exciting new opportunities in the BPO industry, we would love to hear from you. Click Apply Now to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch promptly to guide you through the next steps. Your international career journey starts here — and Mercier Consultancy Group is proud to be your trusted partner every step of the way.

Responsibilities

Serve as the primary point of contact for German-speaking clients to deliver tailored solutions and resolve complex queries. Manage inbound and outbound communications while collaborating with cross-functional teams to exceed service KPIs.