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German Speaking Community Support - Social Media | Work In Greece at Mercier Consultancy MD

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Proficiency In English, Customer Support, Social Media Management, Communication Skills, Problem-Solving Skills, Detail-Oriented, Empathy, Self-Motivated, Teamwork, Social Media Platforms, Community Engagement, User Feedback, Content Creation, Social Media Tools

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking a passionate German Speaking Community Support representative specializing in Social Media to join our team in beautiful Greece. In this role, you will be the face of our brand on various social media platforms, providing exceptional support to our users and fostering a positive community experience. You will assist German-speaking users by addressing their inquiries, resolving issues, and enhancing overall user engagement. Key Responsibilities Provide timely and effective support to users via social media channels in German, ensuring inquiries are addressed professionally. Engage with the community by responding to comments, messages, and reviews, creating a welcoming and supportive environment. Identify trends in user feedback and escalate issues to the relevant teams for resolution. Collaborate with the marketing and content teams to create engaging and relevant social media content. Monitor the social media landscape for ongoing trends and user sentiment to inform community strategies. Stay updated on best practices in community support and social media management. Fluency in German (written and spoken) is essential; proficiency in English is highly desirable. Experience in customer support, particularly in a social media context, is preferred. Strong familiarity with various social media platforms and their community engagement practices. Excellent communication skills, capable of handling user inquiries with empathy and professionalism. A proactive, self-motivated attitude with the ability to work independently and in a team setting. Detail-oriented with strong problem-solving skills to effectively address user concerns. Proficient with social media management tools and relevant computer applications. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide timely and effective support to users via social media channels in German. Engage with the community by responding to comments, messages, and reviews.