German Speaking Contact Centre Agent - Work Remote In Greece at Mercier Consultancy Group

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Service, CRM Platforms, Ticketing Systems, Communication Skills, Digital Literacy, Case Management, Conflict Resolution, Empathy, Time Management

Industry

Business Consulting and Services

Description

German Speaking Contact Centre AgentAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing (BPO) firms, with a proven track record of connecting exceptional multilingual talent with world-class organisations across the globe. We specialise in placing skilled professionals into high-impact roles within the outsourcing industry, offering candidates not just a job, but a genuine career pathway with outstanding support every step of the way. At Mercier Consultancy Group, we believe that people are the foundation of every successful business — and we are committed to making your next career move the best one yet. Job Overview Mercier Consultancy Group is currently seeking a highly motivated and customer-focused German Speaking Contact Centre Agent to join a dynamic, fast-paced BPO team operating remotely within Greece. This is an outstanding opportunity for German-speaking professionals looking to advance their careers in the outsourcing industry while enjoying the exceptional lifestyle that Greece has to offer. If you are passionate about delivering first-class customer experiences, thrive in a structured contact centre environment, and are ready to embrace a new professional chapter, this German Speaking Contact Centre Agent position in Greece is the perfect fit for you. Key Responsibilities Handle inbound and outbound customer contacts via telephone, email, and live chat on behalf of BPO clients, delivering consistently high levels of service in fluent German Accurately diagnose customer needs, resolve queries efficiently, and escalate complex issues to the appropriate department or tier within the contact centre structure Maintain comprehensive and precise records of all customer interactions using CRM and case management systems, in full compliance with data protection and outsourcing industry standards Meet and consistently exceed key performance indicators (KPIs) including customer satisfaction scores, average handling time, first contact resolution, and quality assurance benchmarks Collaborate constructively with team leaders, quality assurance specialists, and fellow agents to continuously improve service delivery processes within the BPO environment Stay fully up to date with client product knowledge, service updates, and internal procedures through regular briefings and training sessions Represent client brands with professionalism, empathy, and cultural sensitivity during every customer interaction Contribute positively to team performance reviews and participate in coaching sessions designed to enhance individual and collective contact center outcomes Native or fluent German language skills (both spoken and written) are essential for this role — C1 or C2 level proficiency required A valid EU passport is mandatory for eligibility to work in Greece under the terms of this position Previous experience in a contact centre, customer service, or BPO environment is advantageous, though motivated candidates with strong interpersonal skills are equally encouraged to apply Excellent communication skills with the ability to handle diverse customer interactions with professionalism, patience, and empathy Comfortable working remotely with a reliable internet connection, a professional home working environment, and the self-discipline to perform consistently without direct supervision Strong digital literacy, including familiarity with CRM platforms, ticketing systems, and standard office applications A positive, team-oriented mindset with a genuine commitment to achieving performance targets and delivering exceptional customer outcomes in a demanding outsourcing setting What We Offer Competitive Monthly Salary reflective of your experience and language skills within the BPO sector Monthly Performance Bonus rewarding your dedication and results in the contact centre 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a significant and highly valued financial benefit Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece Fully Paid Professional Training to prepare you thoroughly for your role in our BPO client environment Comprehensive Health Insurance coverage from day one of employment Ongoing career development opportunities within Mercier Consultancy Group's extensive international network A collaborative, inclusive, and supportive remote team culture that values every individual contributor And Much More... Life in Greece Relocating to Greece means embracing one of the most captivating and culturally rich countries in the world. Greece is celebrated for its breathtaking Mediterranean climate, with over 300 days of sunshine per year, stunning island scenery, and a warm, welcoming culture that makes newcomers feel at home almost instantly. Whether you are drawn to the vibrant energy of Athens, the charming coastal towns, or the serene beauty of the Greek countryside, life in Greece offers an extraordinary backdrop for both your professional journey and personal adventures. From ancient historical landmarks to world-class beaches, Greece truly is a place where every day feels like a discovery. Beyond its natural beauty, Greece is renowned for its exceptional quality of life, affordable cost of living, and an enviable food culture rooted in the famous Mediterranean diet — fresh produce, exceptional olive oil, outstanding seafood, and an abundance of flavours that will delight every palate. For German-speaking professionals seeking jobs in Greece, this is a genuinely transformative opportunity to combine a rewarding career in the BPO industry with a lifestyle that most people only dream of. Greece consistently ranks among the most desirable relocation destinations in Europe, and with Mercier Consultancy Group's fully paid relocation package taking care of every detail, making the move has never been easier or more exciting. How to Apply Are you ready to take the next step in your career and secure one of the most rewarding German-speaking jobs available in Europe today? Do not miss this exceptional opportunity to join Mercier Consultancy Group as a German Speaking Contact Centre Agent and build a successful future in the thriving outsourcing industry — all while living and working in the beautiful country of Greece. We warmly invite all qualified candidates to click Apply Now and submit your application today. Our dedicated recruitment team will be in touch promptly to guide you through the next steps of the process. We look forward to welcoming you to the Mercier Consultancy Group family.

Responsibilities

Handle inbound and outbound customer contacts via telephone, email, and live chat in fluent German. Maintain precise records in CRM systems and meet key performance indicators regarding customer satisfaction and resolution time.