German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation at Mercier Consultancy MD

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Service, Phone Support, Email Support, Live Chat Support, Booking Assistance, Reservation Modification, Reservation Cancellation, Troubleshooting, CRM System Usage, Team Collaboration, Policy Knowledge, Communication Skills, Customer Orientation, Problem Solving, Organizational Skills

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a German Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. This role is perfect for those who have a passion for customer service and wish to assist German-speaking clients with their travel and booking needs. Responsibilities Provide exceptional support to customers in German through multiple communication channels, including phone, email, and live chat. Assist clients with the booking process, including making, modifying, and canceling reservations as needed. Troubleshoot any issues related to bookings and offer effective solutions to ensure customer satisfaction. Document all customer interactions accurately in the CRM system for quality assurance and service improvement. Work collaboratively with internal teams to resolve complex customer issues in a timely manner. Keep up-to-date with company policies, travel offerings, and promotions to share accurate information with customers. Fluency in German (both written and spoken), with English proficiency as an advantage. Previous experience in customer service, especially within the travel or hospitality industries, is preferred. Outstanding communication skills and a friendly, customer-oriented attitude. Strong analytical and problem-solving abilities to effectively manage customer complaints. Familiarity with CRM systems and online booking tools is a plus. Willingness to relocate to Greece and adapt to a new cultural environment. Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide exceptional support to German-speaking customers via phone, email, and live chat regarding their travel and booking needs, including assisting with reservations and troubleshooting issues. Accurately document all customer interactions in the CRM system and collaborate with internal teams to resolve complex customer problems.