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German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation at Mercier Consultancy MD

, , Malta -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Service, Travel Industry, Hospitality Sector, Communication Skills, Problem-Solving, Complaint Handling, CRM Systems, Booking Tools, Adaptability, Organization

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer a remarkable opportunity for a German Speaking Customer Service Agent for Booking.com, featuring paid relocation to the stunning country of Greece. In this role, you will be pivotal in providing outstanding customer support to German-speaking clients, assisting them with their travel and booking needs to ensure a seamless experience. Responsibilities Assist customers in German through various communication channels, including phone, email, and live chat. Support clients throughout the booking process, including making, modifying, and canceling reservations. Troubleshoot and resolve any issues related to bookings, ensuring customer satisfaction. Document all customer interactions accurately in the CRM system for quality control. Collaborate with other teams to quickly resolve complex customer inquiries and issues. Stay updated on company policies, products, and promotions to provide accurate and helpful information to customers. Fluency in German (both written and spoken), with English proficiency as a strong advantage. Previous experience in customer service, particularly in the travel or hospitality sectors. Excellent communication skills and a friendly, customer-focused attitude. Strong problem-solving abilities with the capacity to handle customer complaints professionally and effectively. Familiarity with CRM systems and online booking tools is beneficial. Willingness to relocate to Greece and adapt to a new cultural environment. Strong organizational skills and the ability to manage multiple tasks effectively in a dynamic workplace. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The agent will provide outstanding customer support to German-speaking clients via phone, email, and chat, assisting them with travel and booking needs, including making, modifying, and canceling reservations. Key duties involve troubleshooting issues, accurately documenting interactions in the CRM, and collaborating with teams to resolve complex inquiries.