German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation at Mercier Consultancy MD

Hamburg, , Germany -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Support, Phone Communication, Email Communication, Live Chat, Reservation Management, Troubleshooting, Problem Solving, CRM Systems, Organizational Skills, English Proficiency

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Service Agent for Booking.com, complete with paid relocation to the beautiful country of Greece. In this vital role, you will provide top-notch customer support to German-speaking clients, ensuring that their travel and booking needs are met with exceptional service. Responsibilities Engage with customers in German through various channels, including phone, email, and live chat, addressing their inquiries and providing assistance. Support clients throughout the booking process, including making, modifying, and canceling reservations. Troubleshoot and resolve any issues related to bookings to enhance customer satisfaction. Document all customer interactions and feedback in the CRM system to maintain accurate records. Collaborate with internal teams to swiftly resolve complex customer issues and enhance the overall service experience. Stay informed about company policies, promotions, and travel offerings to deliver accurate information to customers. Fluency in German (both written and spoken), with proficiency in English being a plus. Experience in customer service, preferably within the travel or hospitality sectors. Exceptional communication skills and a friendly, customer-oriented attitude. Strong problem-solving abilities and the capability to handle customer complaints professionally. Familiarity with CRM systems and online booking platforms is advantageous. Willingness to relocate to Greece and immerse in a new cultural experience. Solid organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The agent will engage with German-speaking customers via phone, email, and live chat to assist with travel and booking inquiries, including making, modifying, and canceling reservations. Key duties involve troubleshooting booking issues, documenting interactions in the CRM, and collaborating internally to resolve complex customer problems.