German Speaking Customer Advisor at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German language, English language, Customer support, Technical troubleshooting, Communication, Problem solving, CRM software, Data management, Quality assurance, Search engine knowledge, Digital tools, Adaptability

Industry

Business Consulting and Services

Description

Are you a tech-savvy communicator with a passion for helping others? We are looking for German-speaking Customer Advisors to join our multicultural hub in the heart of Lisbon. In this role, you will represent one of the world's most influential Search Engine brands. You won't just be answering phones; you'll be the bridge between complex technology and the everyday user, ensuring that millions of people can find exactly what they are looking for with ease. Your Mission As a Customer Advisor, you are the face of the project. You will handle a variety of inquiries ranging from technical troubleshooting to user experience optimization. Key Responsibilities: Expert Support: Assist German-speaking users via phone, email, and chat regarding search engine functionalities, account settings, and digital tools. Problem Solving: Diagnose and resolve technical issues, providing clear, step-by-step instructions to users. Quality Assurance: Maintain a high level of customer satisfaction by adhering to brand guidelines and quality standards. Market Insight: Identify recurring trends or technical bugs and report them to the specialized technical team to improve the product. Data Management: Accurately document all interactions in our CRM system to ensure a seamless customer journey. What You Bring to the Table We value attitude and potential over a long list of credentials. While prior experience is a plus, our world-class training program will set you up for success. Linguistic Excellence: You are fluent in German (native level or C1/C2) and possess a strong command of English (B2 minimum) for internal communication and training. Tech Curiosity: You have a natural interest in search engines, digital trends, and how the internet works. Communication Skills: You can translate "tech-speak" into simple, empathetic, and professional language. Adaptability: You thrive in a fast-paced environment and enjoy working as part of a diverse, international team. Availability: You are ready to work full-time on-site in beautiful Lisbon. Why Choose Us? We don't just offer a job; we offer a lifestyle change in one of Europe's most vibrant capital cities. The Benefits Package: Competitive Salary: A monthly base salary plus performance-related bonuses. Comprehensive Health & Life Insurance: We've got you covered from day one. Relocation Support: If you are moving from abroad, we provide a private room in a shared company apartment (rent and utilities included), plus flight reimbursement. Career Growth: We prioritize internal promotion. Most of our Team Leads and Quality Analysts started in this exact role. Modern Workspace: Work in a high-tech office environment equipped with the latest tools and great break-out areas. Culture & Fun: Enjoy free Portuguese language lessons, organized sports tournaments, and frequent social events to help you integrate into the Lisbon community. How to Apply Ready to start your Portuguese adventure? Click the "Apply Now" button and submit your CV in English or German. Our recruitment team will reach out to you within 48 hours for an initial screening call.

Responsibilities

Provide expert technical support to German-speaking users via phone, email, and chat regarding search engine functionalities and account settings. Diagnose technical issues, document interactions in the CRM system, and report recurring trends to the technical team.