German Speaking Customer Advisor at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German language, English language, Technical support, Customer service, Problem-solving, Communication, CRM software, Digital diagnostics, Search engine knowledge, User experience optimization, Multitasking, Analytical skills

Industry

Business Consulting and Services

Description

Are you a tech-savvy communicator with a sophisticated aptitude for client advocacy? We are currently headhunting German-speaking Customer Advisors to join our elite multicultural operations hub in the heart of Lisbon. In this capacity, you will represent one of the world's most influential Search Engine pioneers. This mandate transcends conventional support; you will serve as the strategic nexus between complex technological architectures and the end-user, ensuring millions of people navigate the digital landscape with absolute precision. THE MISSION: ARCHITECTING USER EXCELLENCE As a Digital Solutions Consultant, you are the definitive face of the brand. You will manage a diverse portfolio of inquiries, ranging from advanced technical diagnostics to user experience optimization. Omnichannel Advisory: Facilitate high-level consultations for German-speaking users via telephony, digital correspondence, and live chat regarding platform functionalities and digital toolsets. Technical Problem-Solving: Diagnose and resolve multifaceted technical friction points, delivering clear, authoritative, and actionable guidance to users. Brand Integrity: Uphold an uncompromising standard of service excellence by adhering to global brand guidelines and rigorous quality benchmarks. Market Intelligence: Identify emerging trends or systemic software anomalies and escalate them to specialized engineering teams to catalyze product evolution. Operational Documentation: Maintain meticulous records within CRM architectures to ensure a high-touch, seamless customer journey. CANDIDATE ARCHETYPE: THE IDEAL PROFILE We prioritize raw talent, technological curiosity, and professional poise. Our world-class, expert-led training program is engineered to transition your potential into high-level technical mastery. Linguistic Authority: Native or near-native mastery of German (C1/C2), complemented by professional fluency in English (B2 minimum) for global corporate synchronization. Technological Aptitude: A profound interest in search algorithms, digital trends, and the underlying mechanics of the modern internet. Communication Nuance: The ability to distill complex "tech-speak" into empathetic, professional, and user-centric solutions. Operational Agility: A proactive mindset suited for a high-velocity, international environment. On-Site Readiness: Commitment to full-time engagement within our premier Lisbon facility. WHY INTEGRATE INTO OUR GLOBAL HUB? We offer more than a career trajectory; we provide a comprehensive lifestyle evolution in one of Europe's most iconic capital cities. The Rewards Structure Competitive Remuneration: A monthly base salary supplemented by performance-linked incentive structures. Total Protection: Comprehensive private health and life insurance effective from your initial date of tenure. Career Velocity: We champion a philosophy of internal promotion; the majority of our Leadership and Quality Assurance teams began their journey in this exact role. Executive Relocation Suite (International Hires) Corporate Housing: A private room within a high-standard, company-managed residence (inclusive of rent and utilities). Inbound Logistics: Full reimbursement for your relocation flight to Lisbon. Lifestyle & Culture Innovation Hub: A state-of-the-art office environment featuring premium amenities and collaborative spaces. Community Integration: Complimentary Portuguese language courses, organized athletic tournaments, and exclusive social events designed to facilitate your transition into the Lisbon expatriate community. SELECTION PROTOCOL Ready to commence your international professional debut? Submit your comprehensive CV in English or German. Our talent acquisition team will initiate contact within 48 hours for an introductory screening.

Responsibilities

You will serve as a strategic consultant for a major search engine, managing technical inquiries and user experience optimizations via phone, chat, and email. Additionally, you will identify software anomalies and maintain accurate records within CRM systems to ensure high-quality service standards.