German Speaking Customer Advisor at Eco Plus Solutions AB

Madrid, Community of Madrid, Spain -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

22800.0

Posted On

18 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Spanish Fluency, Customer Service, Financial Consulting, Account Management, Digital Tool Proficiency, Data Privacy Compliance, Conflict Resolution, Communication Skills, Fintech

Industry

Business Consulting and Services

Description

Elevate your professional trajectory within the heart of Spain's cosmopolitan capital. We are scouting for motivated, German-speaking professionals to join a high-growth banking initiative in Madrid. Whether you are a seasoned finance practitioner or an ambitious newcomer with a dedication to service excellence, this is your definitive gateway to an elite, international team in a world-class metropolitan hub. In this capacity, you will serve as the primary strategic liaison for a premier financial institution, empowering clients to manage their assets and navigate cutting-edge digital ecosystems with clinical precision and professionalism. YOUR MISSION: ARCHITECTING THE USER EXPERIENCE As a Financial Advisor, you will synthesize high-level technology with human-centric service to ensure operational excellence: Expert Consultancy: Orchestrate multi-channel inquiries via Voice, Email, and Live Chat regarding account management, complex transactions, and digital toolsets. Strategic Resolution: Identify systemic customer "pain points" and deliver accurate, high-impact solutions in real-time. Security & Governance: Uphold rigorous data privacy mandates and global banking protocols to guarantee absolute transaction security. Cross-Functional Synergy: Utilize your Spanish (B2) fluency to navigate internal operational systems and collaborate effectively with local Spanish departments. PROFESSIONAL ACADEMY: CULTIVATING FINTECH EXPERTISE We invest in your evolution. Prior to going "live," you will undergo a comprehensive onboarding curriculum engineered to transform you into a fintech specialist: Immersive Training: A 5-week foundational program. Initial Cadence: 09:00 – 15:00 (Building technical proficiency). Operational Schedule: 35 hours per week (Post-certification). Curriculum: Banking software mastery, international financial regulations, and communication excellence. OPERATIONAL STRUCTURE & ENVIRONMENT We prioritize lifestyle predictability. You may select your preferred fixed shift framework prior to your commencement date: Morning Window: 07:00 – 16:00 Afternoon Window: 14:00 – 00:00 Nocturnal Window: 22:00 – 07:00 Model: 100% On-site at our modern, state-of-the-art Madrid facility. THE IDEAL PROFILE: ANALYTICAL RIGOR & ENERGY Linguistic Authority: Native or near-native mastery of German (C1/C2) complemented by a professional command of Spanish (Minimum B2). Executive Soft Skills: Exceptional verbal and written articulation with an uncompromising customer-centric mindset. Growth Disposition: A proactive, "solutions-first" attitude. No prior banking experience is required—we provide the technical expertise; you provide the drive. Residency: Currently based in or prepared to relocate to Madrid with valid EU work authorization. EXECUTIVE COMPENSATION & PREMIUM BENEFITS Guaranteed Remuneration: €22,800 Gross Annual base salary. Performance Incentives: Up to €1,200 in annual KPI-linked bonuses. Holistic Wellness: Comprehensive Private Health and Life Insurance effective from day one. Career Velocity: Transparent internal pathways for promotion into Team Leadership, Quality Analysis, or Corporate Training. The Madrid Advantage: Flourish in a multicultural environment within a city world-renowned for its architectural heritage, gastronomy, and vibrant social fabric. Ready to define the future of digital banking? Secure your position at the intersection of finance and technology in Madrid today.

Responsibilities

Act as a strategic liaison for a financial institution, managing client assets and digital tool inquiries via voice, email, and chat. Ensure operational excellence by resolving customer pain points and upholding strict banking security protocols.