German Speaking Customer Advisor at Eco Plus Solutions AB

Sliema, Central Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

German Fluency, English Proficiency, Customer Service, Travel Industry Knowledge, Problem Solving, Attention to Detail, Technical Agility, Communication Skills, Empathy, Adaptability, Booking Management, CRM Software, Itinerary Management, Travel Policy Knowledge, Team Collaboration, Learning Agility

Industry

Business Consulting and Services

Description

Join a premier global leader in travel services and customer engagement. We collaborate with some of the most prestigious names in the tourism industry to deliver world-class support. We are currently growing our multi-cultural team in Mosta, Malta, for a high-energy project dedicated to the global travel market. Our goal is to craft seamless journeys and build trust with every traveler we assist. If you are a native-level German speaker who loves helping people and thrives in a fast-paced environment, we invite you to be part of our forward-thinking team. Position Overview In this role, you will be the primary point of contact for German-speaking passengers, providing expert-level guidance through phone, email, and live chat. Based at our modern office in Mosta, you will act as a travel specialist, managing everything from initial inquiries to complex booking modifications while ensuring a premium service experience that reflects our clients' high standards. Key Accountabilities Itinerary Management: Provide tailored consultations to assist travelers with flights, hotel stays, vehicle rentals, and holiday packages, ensuring all arrangements meet their specific requirements and budget. Critical Support: Act as a troubleshooting expert for urgent situations, such as emergency re-bookings, travel disruptions, or lost baggage, resolving issues with empathy and a solution-oriented mindset. Information Accuracy: Deliver up-to-date advice on international travel policies, insurance options, and entry requirements, ensuring passengers are fully prepared for their trips. Systems & Records: Utilize advanced booking tools and CRM software to process transactions securely and maintain detailed logs of customer interactions for future reference. Team Contribution: Participate in regular training and feedback loops to enhance service quality and stay informed about the latest trends in the global travel industry. Who You Are Linguistic Expertise: You possess native-level fluency in German (C2) and a strong command of English (B2) to facilitate internal communication and training. Passenger-First Mentality: You are patient, empathetic, and truly enjoy the process of helping individuals plan and enjoy their travels. Technical Agility: You can master complex software quickly, including Global Distribution Systems (GDS) and multi-channel communication platforms. Detail Oriented: You take pride in your work, ensuring that every booking and financial record is processed with 100% accuracy. Eagerness to Grow: While a background in tourism is a plus, it is not mandatory. We are looking for candidates who are quick learners and ready to dive into the travel sector with our full training program. Benefits & Growth Competitive Compensation: A salary package designed to recognize your specialized language skills. Relocation Support: We provide a relocation package to assist international candidates in moving to the beautiful island of Malta. Health & Wellness: Comprehensive life and health insurance coverage for your peace of mind. Professional Advancement: Clear internal pathways for promotion and specialized training to help you grow within a global organization. Vibrant Culture: A supportive and diverse work environment located in a modern facility in central Mosta. Ongoing Training: Fully paid onboarding and continuous skill-building workshops to ensure your long-term success.

Responsibilities

You will be the primary point of contact for German-speaking passengers, providing expert-level guidance through phone, email, and live chat. Your role includes managing inquiries and booking modifications while ensuring a premium service experience.