German Speaking Customer Advisor at Eco Plus Solutions AB

Slatina, Montana, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

German Fluency, English Proficiency, Communication Skills, Problem-Solving, Customer Service, Multitasking, Proactive Attitude, Attention to Detail

Industry

Business Consulting and Services

Description

Are you an enthusiastic and service-oriented individual with fluency in German? Are you ready to join an expanding, diverse, and international team operating out of Sofia? We're hiring a German-speaking Customer Support Specialist to deliver exceptional service to our German-speaking clientele, ensuring all their travel queries are handled with efficiency and result in a pleasant, seamless experience. Location and Environment This position requires you to work on-site at our contemporary office in Sofia. You will be part of a supportive, global environment that strongly promotes teamwork, skill development, and individual progression. If you are driven by a passion for assisting others, keen to build your career in customer care, and ready to embrace a new professional challenge overseas, we want to hear from you! Your Daily Duties Engage with German-speaking clients across phone, email, and chat platforms to resolve travel-related matters (including processing new bookings, modifications, cancellations, and general questions). Supply accurate resolutions and information, aiming to ensure every single customer interaction is a positive one. Manage requests promptly, keeping within the agreed-upon service-level standards (SLAs). Collaborate effectively with colleagues in other internal departments to achieve quick and successful issue resolution. Maintain expert-level knowledge of all company products, services, and operational processes. Keep meticulous records of all client conversations within the designated internal systems. Contribute to team success by sharing insights and actively supporting your peers. Key Candidate Requirements German Fluency (C1 or Native): Mandatory for all customer interactions, both verbal and written. English Proficiency (Minimum B2): Required for internal communications and training sessions. Proven excellent communication and decisive problem-solving abilities. A customer-first attitude demonstrated through an empathetic and polished approach. The capability to work effectively under pressure and multitask in a fast-paced setting. Previous experience in customer service is helpful but not required—comprehensive, full training will be provided. A naturally proactive disposition and a strong commitment to accuracy. Benefits and Rewards A competitive remuneration package complemented by attractive bonuses tied to performance. Permanent employment contract with a full suite of social benefits. Relocation support for candidates moving to Sofia, which includes: Reimbursement for flight tickets to Sofia. Accommodation assistance to help you settle in. Complete health and life insurance coverage. Access to ongoing professional training and career advancement pathways. A modern, friendly office space centrally located in Sofia, fostering an international vibe. A dedication to work-life balance, supported by a caring management team. The chance to participate in a dynamic, global project within the travel and customer experience industry.

Responsibilities

Engage with German-speaking clients to resolve travel-related matters and ensure a positive customer experience. Collaborate with internal departments to achieve quick issue resolution and maintain accurate records of client interactions.