German Speaking Customer Advisor at Eco Plus Solutions AB

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

German Fluency, Customer Service, Problem Solving, Communication, Empathy, Attention to Detail, Multitasking, Proactiveness

Industry

Business Consulting and Services

Description

Do you hold C1/Native level fluency in German and possess a strong commitment to providing excellent service? We are searching for an enthusiastic German-speaking Client Representative to become part of our expanding international team in the capital of Sofia, Bulgaria. In this key position, you will be dedicated to assisting our German-speaking customers with their travel needs, ensuring they receive a consistently smooth and enjoyable experience. The Work Setting This role is based in our office in Sofia, offering a modern and welcoming environment. You'll be joining a supportive multicultural team that emphasizes collaboration, career training, and personal growth. If you are passionate about supporting customers, eager to develop your skills in customer service, and ready for a professional move to a new country, we’d be delighted to hear from you! What Your Day Looks Like Interact with German-speaking clients across phone, email, and chat channels to efficiently manage all travel-related requests (including modifying or canceling existing trips, making new reservations, and answering general questions). Deliver accurate information and practical solutions, striving to ensure every customer interaction is positive. Process inquiries rapidly, strictly adhering to our service-level agreements (SLAs). Coordinate closely with other internal units to guarantee quick and effective resolution of customer issues. Keep your product knowledge current regarding all company services, offerings, and operational procedures. Maintain detailed and accurate records of all interactions within our internal database systems. Contribute to team success by actively sharing knowledge and supporting your colleagues. Candidate Qualifications Language Proficiency: You must have fluent German skills (C1 or native), both written and verbal, for customer service. A solid B2 level in English is also required for internal communication and training. Exceptional problem-solving and communication abilities. A truly customer-focused attitude combined with an empathetic and professional approach. The capacity to handle multiple tasks efficiently and work well under pressure in a fast-paced setting. While previous experience in a customer service role is a plus, it is not mandatory—we will provide full training. Strong proactiveness and attention to detail. Compensation and Rewards A competitive salary package complemented by appealing performance-based bonuses. A permanent contract with comprehensive social benefits. Relocation assistance for candidates moving to Sofia, which includes: Coverage for flight tickets to the city. Initial accommodation support to ease your settling-in process. Extensive health and life insurance coverage. Clear pathways for career development and access to ongoing professional training programs. A friendly, international office atmosphere in a central Sofia location. Management that supports work-life balance. The opportunity to be a central part of a dynamic, global travel project.

Responsibilities

The role involves interacting with German-speaking clients to manage travel-related requests and ensure a positive customer experience. You will also coordinate with internal teams to resolve customer issues efficiently.