German Speaking Customer Advisor at Eco Plus Solutions AB

Madrid, Community of Madrid, Spain -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

22800.0

Posted On

15 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Spanish Fluency, Customer Service, Financial Technology, Problem Solving, Data Privacy, Banking Protocols, Communication Skills

Industry

Business Consulting and Services

Description

Elevate your career in the heart of Spain's vibrant capital. We are seeking motivated, German-speaking professionals to join a high-growth banking project in Madrid. Whether you are a seasoned finance expert or an ambitious newcomer with a passion for service, this is your gateway to a dynamic, international team in a world-class metropolitan hub. In this role, you will serve as the primary point of contact for a leading financial institution, helping customers manage their assets and navigate cutting-edge digital platforms with precision and professionalism. Your Mission As a Customer Advisor, you will bridge the gap between financial technology and human-centric service: Expert Support: Managing inquiries via phone, email, and chat regarding accounts, transactions, and digital tools. Strategic Problem Solving: Identifying customer pain points and delivering accurate, timely solutions. Security & Compliance: Upholding rigorous data privacy standards and following global banking protocols to ensure secure transactions. Cross-Functional Collaboration: Utilizing your Spanish (B2) skills to navigate internal systems and collaborate with local departments. Training & Development We invest in your success. Before going "live," you will undergo a comprehensive onboarding program designed to turn you into a fintech specialist: Initial Duration: 5 weeks of immersive training. Early Schedule: 09:00 – 15:00 (Building the foundation). Full Schedule: 35 hours per week (Post-onboarding). Curriculum: Banking software, financial regulations, and communication excellence. Shifts & Work Environment We value work-life balance. You can select your preferred fixed shift prior to your start date: Morning: 07:00 – 16:00 Afternoon: 14:00 – 00:00 Night: 22:00 – 07:00 Type: 100% On-site at our modern Madrid office. Who You Are Linguistic Excellence: Native or near-native German (C1/C2) and professional command of Spanish (Minimum B2). Professionalism: Exceptional verbal and written communication skills with a customer-centric mindset. Growth Mindset: A positive, "can-do" attitude. No prior banking experience? No problem—we provide the expertise; you provide the energy. Residency: Based in or relocating to Madrid with valid EU work authorization. Salary & Premium Benefits Base Compensation: €22,800 Gross Annual. Performance Bonus: Up to €1,200 annual KPI-based incentive. Health & Wellness: Comprehensive Private Health and Life Insurance included. Career Velocity: Internal pathways to Team Lead, Quality Analyst, or Corporate Trainer roles. The Madrid Lifestyle: Work in a multicultural environment in a city world-renowned for its gastronomy, culture, and nightlife. Apply Now Ready to define the future of digital banking? Click Apply today. Our recruitment team will reach out to schedule your initial screening call.

Responsibilities

Serve as the primary contact for a financial institution, managing customer inquiries via phone, email, and chat. You will help clients manage assets and navigate digital banking platforms while ensuring security and compliance.