German Speaking Customer Advisor (Email & Chat Support Only) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German language, English language, Content moderation, Analytical thinking, Digital governance, Risk mitigation, Regulatory compliance, Data analysis, Critical thinking, Communication, Attention to detail, Cultural intelligence

Industry

Business Consulting and Services

Description

Are you a sophisticated consumer of digital media with a sharp analytical mindset and a dedication to online safety? We are currently headhunting German-speaking professionals to join a high-priority Content Integrity mandate for a global pioneer in short-form video and social media technology. Operating from our innovation hub in the coastal city of Porto, you will serve as a frontline architect of digital security. Your objective is to ensure that one of the world's most influential content ecosystems remains a safe, compliant, and constructive space for millions of users. This role represents an elite entry point into the global tech industry, supported by a comprehensive relocation and benefits suite. Core Mandate: Digital Governance & Safety As a strategic guardian of platform health, you will provide high-level analysis of user-generated content within the DACH market, ensuring it meets rigorous global standards. Regulatory Compliance: Audit and moderate multifaceted content (video, text, and imagery) to ensure absolute alignment with community guidelines and German regulatory requirements. Nuanced Case Analysis: Apply critical thinking to complex moderation scenarios, accounting for cultural vernacular, regional trends, and sensitive socio-political contexts. Strategic Risk Mitigation: Proactively identify and escalate emerging threats—such as misinformation or systemic policy violations—to protect the platform's long-term integrity. Quality Intelligence: Maintain high-fidelity documentation of moderation decisions and provide data-driven feedback to refine global safety protocols. Operational Precision: Consistently achieve top-tier benchmarks for accuracy and efficiency in a high-velocity, tech-driven environment. Candidate Archetype: The Ideal Profile We are seeking resilient, intellectually curious individuals who possess a nuanced understanding of the modern digital landscape. Linguistic Authority: Native or near-native mastery of German (C1+) with professional fluency in English (B2) for global corporate synchronization. Cultural Intelligence: A sophisticated understanding of the DACH region's social trends and digital subcultures. Analytical Acumen: The ability to render rapid, evidence-based decisions within an evolving framework of safety protocols. Professional Resilience: High emotional maturity and the capacity to evaluate diverse content with objective detachment and poise. Expert Onboarding: While backgrounds in data or media are valued, we provide expert-led, professional training for all selected candidates. Compensation & Executive Benefits Our rewards architecture is engineered to support a superior quality of life in one of Europe's most prestigious destinations. Financial & Health Architecture Competitive Remuneration: A stable monthly salary benchmarked against top-tier standards in the Porto technology sector. Performance Premiums: Results-driven bonuses tied to operational precision and quality. Total Protection: Comprehensive private health and life insurance effective from day one. Executive Relocation Suite Inbound Logistics: Fully subsidized airfare to Porto. Corporate Residency: A private room in high-quality, company-managed shared accommodation. Administrative Concierge: Dedicated support for NIF, Social Security, and local banking integration for a seamless transition. The Porto Advantage A UNESCO World Heritage destination, Porto offers a rare synthesis of historic charm and a burgeoning tech ecosystem. With a cost of living significantly more favorable than major German metropolitan hubs, Porto allows your compensation to facilitate a premium lifestyle characterized by world-class gastronomy and a vibrant international community.

Responsibilities

You will be responsible for auditing and moderating user-generated content to ensure compliance with community guidelines and German regulatory requirements. Additionally, you will identify and escalate emerging threats to maintain the integrity and safety of the platform.