German Speaking Customer Advisor in Umhlanga! at Eco Plus Solutions AB

Durban, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

German Fluency, English Fluency, Customer Support, Omnichannel Communication, Problem Solving, International Logistics, Data Entry, Empathy, Active Listening, Tech Adaptability

Industry

Business Consulting and Services

Description

*** This role is based in Umhlanga only!*** Are you a confident communicator in German with a passion for delivering high-end client support? We are looking for vibrant, proactive problem-solvers to join our Premium Digital Commerce Division. Located in the beautiful coastal enclave of Umhlanga, you will lead the client experience for a household-name global retail brand, supporting users across the DACH region. If you are eager to kickstart an international career inside South Africa's most prominent seaside tech destination, this is your moment. Your Day-to-Day Omnichannel Support | Confidently manage intricate customer conversations through phone, email, and chat systems—focusing on international logistics, delivery tracking, and online payment methods. Rapid Resolution | Dissect user problems on the fly, aiming to solve issues completely during the first interaction to keep loyalty metrics high. Platform Mastery | Keep your finger on the pulse of modern retail developments and software updates to offer smart, accurate advice. Information Management | Log user data thoughtfully and precisely into internal databases to help refine the broader customer journey maps. Brand Integrity | Serve as the warm, supportive face of a world-renowned organization, bringing kindness and professionalism to every touchpoint. Who You Are Bilingual Skills | Exceptional written and spoken command of German and English (minimum B2 certification). Education | Possession of a Matric certificate, High School diploma, or an equivalent educational qualification. Tech Adaptability | Comfortably navigate multiple desktop applications, communication tools, and data dashboards simultaneously. People Skills | High empathy, strong listening capabilities, and the poise required to handle a fast-moving customer service environment. Prior Experience | Backgrounds in upscale hospitality, store management, or corporate sales are excellent bonuses, but a positive, self-starting attitude is what truly counts. Perks & Corporate Culture Strong Compensation | A highly attractive base salary complemented by specialized language stipends and monthly performance incentives. Full Protection | Comprehensive healthcare coverage and life assurance benefits for all permanent team members. Career Trajectory | Clear promotional benchmarks, leadership mentorship, and options to explore roles across our international offices. Workplace Lifestyle | A cutting-edge corporate campus situated moments away from pristine sands and the bustling Gateway shopping destination. International Relocation Package Flights Included | Your one-way economy airfare straight to Durban is 100% covered. Arrival Stay | 20 days of complimentary, fully serviced luxury housing to give you time to discover your new neighborhood. Visa Logistics | Step-by-step corporate guidance through the work visa application process for eligible overseas applicants. Apply Today Ready to exchange the ordinary for a booming tech career by the ocean? Let's talk.

Responsibilities

Manage omnichannel customer support for a global retail brand, focusing on logistics, payments, and delivery tracking for the DACH region. Ensure high loyalty metrics by providing rapid resolutions and maintaining accurate internal database logs.