German Speaking Customer Advisor in Umhlanga! at Eco Plus Solutions AB

Durban, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

German Fluency, English Fluency, Customer Support, Omnichannel Support, Digital Literacy, Emotional Intelligence, Active Listening, Problem Solving, Logistics Knowledge, Digital Payment Systems

Industry

Business Consulting and Services

Description

Please Note: This role is fully on-site in Umhlanga. Are you a fluent German speaker with a passion for delivering high-end customer support? We are searching for dynamic, solutions-oriented professionals to join our premier German-Speaking Digital Retail Team. Operating from the beautiful coastal hub of Umhlanga, South Africa, you will represent a world-renowned e-commerce giant, delivering world-class service to our DACH (Germany, Austria, Switzerland) customer base. This position serves as a fantastic springboard for establishing an international career within one of South Africa's leading economic and tech centers. Core Responsibilities In this position, you will serve as a premier brand ambassador, ensuring that international shoppers receive seamless, top-tier support for their digital retail needs. Omnichannel Support: Professionally manage complex customer queries across phone, email, and live chat, focusing on global shipping, logistics, and digital payment systems. First-Touch Resolution: Analyze and resolve customer issues effectively during the very first contact to maximize satisfaction. Industry Expertise: Stay informed on the latest digital retail trends and system upgrades to offer highly knowledgeable assistance. Information Management: Accurately log customer interactions in the database to help analyze and improve the overall consumer experience. Brand Ambassadorship: Represent a globally recognized brand by remaining empathetic, supportive, and highly professional at all times. What We Are Looking For We want an adaptable, tech-literate professional who can deliver empathetic care while managing fast-paced retail inquiries. Minimum Requirements: Language Skills: Full professional fluency in both German and English (minimum B2 level) with strong written and verbal communication. Education: A Matric certificate (Grade 12) or an equivalent secondary school qualification. Tech Savviness: High digital literacy with the ability to easily navigate multiple software applications and data platforms simultaneously. Interpersonal Strengths: Strong emotional intelligence, active listening skills, and the adaptability to thrive in a fast-paced corporate environment. Preferred Experience: A background in high-end hospitality, retail management, or corporate operations is advantageous, though a motivated, hands-on attitude is highly valued. Compensation & Perks We offer an exceptional corporate environment designed to support your lifestyle and professional aspirations: Attractive Pay: A competitive base salary supplemented by a language premium and performance-based incentives. Wellness & Peace of Mind: Full medical aid benefits and life insurance coverage for all permanent employees. Career Progression: Clear pathways for upward mobility, leadership development, and internal global transfer opportunities. Work-Life Balance: Work from a state-of-the-art office just moments away from the beach and the trendy Gateway entertainment district. Global Relocation Package If you are moving to the coast from another region or country, we ensure a smooth arrival with a comprehensive relocation package: Paid Airfare: The company will fully cover your one-way flight to Durban. Initial Housing: 20 days of free, high-quality furnished accommodation to help you settle in comfortably. Immigration Assistance: Full administrative and legal guidance to secure work permits for eligible international applicants. How to Apply If you are thrilled about the prospect of bringing your linguistic talents to the coast and taking your career to the next level today, select Apply Now and send over your current CV written in English!

Responsibilities

Act as a brand ambassador providing omnichannel support via phone, email, and chat for a global e-commerce giant. Focus on resolving complex queries regarding shipping, logistics, and digital payments for the DACH region.