German Speaking Customer Advisor in Umhlanga! at Eco Plus Solutions AB

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

German Fluency, English Fluency, Customer Relationship Management, Problem Solving, Technical Literacy, Emotional Intelligence, Active Listening, Data Logging, E-commerce Knowledge, Digital Transaction Systems

Industry

Business Consulting and Services

Description

*** This role is based in Umhlanga only!*** Are you a fluent German speaker with a natural talent for cultivating high-level client relationships? An exciting opportunity has opened up for dynamic, results-driven professionals to join our elite Online Retail Division. Based in the stunning coastal hub of Umhlanga, you will serve as the primary touchpoint for a globally renowned e-commerce pioneer, delivering a premium experience to the DACH market. This is your gateway to launching an international career within one of South Africa's premier technology and business districts. Your Mission & Responsibilities Exceptional Communication | Seamlessly manage intricate customer inquiries across phone, email, and live chat, focusing on global logistics, shipping, and digital transaction systems. Agile Problem Solving | Address and resolve user challenges on the very first contact through swift, real-time critical thinking to maximize client satisfaction. Domain Expertise | Keep a sharp pulse on e-commerce developments and system upgrades to offer insightful, expert guidance to our users. Meticulous Documentation | Ensure precise and comprehensive data logging within internal systems to contribute to continuous service optimization. Brand Advocacy | Serve as the polished, empathetic face of a world-class brand, bringing a supportive attitude to every single interaction. What We Are Looking For Linguistic Excellence | Native or professional-grade fluency in both German and English (minimum B2 level) with outstanding written and verbal skills. Education | High School Diploma / Matric Certificate (Grade 12) or an internationally recognized equivalent. Technical Literacy | Highly comfortable navigating multiple software applications, databases, and digital tools simultaneously. Interpersonal Strengths | Strong emotional intelligence, active listening capabilities, and the professional maturity required to thrive in a high-energy environment. Experience Advantage | A background in luxury hospitality, retail leadership, or corporate environments is highly valued, though a proactive, solution-oriented mindset is our top priority. Compensation & Total Wellbeing Premium Pay Package | A highly competitive base salary augmented by specialized language premiums and performance incentives. Comprehensive Coverage | Full medical aid and life insurance policies secured for all permanent team members. Career Acceleration | Transparent promotional pathways, leadership development programs, and internal mobility opportunities across our global network. The Umhlanga Lifestyle | Enjoy a state-of-the-art workspace located just moments away from pristine beaches and the premier Gateway shopping precinct. Relocation Assistance (Moving to South Africa) Paid Travel | We cover 100% of the cost for your one-way flight to Durban. Welcome Accommodation | 20 days of complimentary, fully furnished premium housing to give you a smooth start. Immigration Support | Full corporate assistance handling work permits and legal documentation for qualifying international applicants. Ready to Take the Leap? If you want to combine a thriving tech career with an incredible coastal lifestyle, we want to hear from you.

Responsibilities

Manage complex customer inquiries via phone, email, and live chat for a global e-commerce brand focusing on the DACH market. Resolve user challenges in real-time and maintain precise documentation within internal systems to optimize service.