German Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Umhlanga Rocks, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

German, English, Omnichannel Support, Phone, Email, Live Chat, Problem Solving, CRM, Brand Ambassadorship, Empathy, Listening Skills, Multitasking, Retail Expertise

Industry

Business Consulting and Services

Description

Are you a fluent German speaker with a talent for delivering elite service? Imagine building your professional future in one of South Africa's premier coastal destinations. We are looking for energetic, solution-focused individuals to join our Online Retail Project in Umhlanga, KwaZulu-Natal. As the face of a globally recognized e-commerce leader, you will ensure every shopper enjoys a smooth, professional, and world-class experience. The Opportunity This is a full-time, on-site role based in our cutting-edge Umhlanga offices. You'll join a diverse, multicultural team dedicated to supporting German-speaking customers throughout Europe. Whether you are a seasoned service professional or a motivated newcomer to the international business sector, we provide the tools and training you need to thrive. Your Core Responsibilities: Omnichannel Support: Manage customer inquiries via phone, email, and live chat regarding orders, logistics, and payments. Effective Resolution: Aim for "first-contact resolution" by investigating and solving issues with a focus on customer happiness. Retail Expertise: Stay informed on the latest trends, platform features, and promotions to provide expert guidance. Data Accuracy: Document all interactions within our CRM to help refine the overall consumer journey. Brand Integrity: Serve as a brand ambassador, maintaining a helpful and premium tone in every conversation. Who You Are Linguistic Skills: Proficiency in both German (B2 level) and English (B2 level), both written and spoken. Education: A Matric/Grade 12 certificate or an equivalent qualification. Background: Experience in hospitality, retail, or contact centers is a plus, but we prioritize a great attitude and raw potential. Technical Ability: Comfortable multitasking across various digital systems with speed and precision. Personal Traits: High empathy, strong listening skills, and a composed demeanor under pressure. Commitment: Readiness to work full-time at our Umhlanga location. Relocation & Support We make your transition to the coast seamless! For candidates applying from outside the province or from abroad, we offer: Travel: A one-way flight to Durban to start your new chapter. Housing: 20 days of initial accommodation while you settle into the city. Visa Assistance: Full support with work permits and documentation for eligible international applicants. Why Join Us? Financial Rewards: A market-leading base salary enhanced by specialized language premiums. Wellness: Comprehensive Health and Life Insurance for all permanent staff. Growth Potential: We value internal mobility, offering leadership coaching and international career paths. Premier Workspace: Work in a high-tech hub near the beach and the Gateway Theatre of Shopping. Recognition: Performance incentives, team events, and "Employee of the Month" awards. Diversity and Inclusion We are an equal-opportunity employer. We embrace diversity and are dedicated to fostering an inclusive workplace where every individual feels welcome, regardless of their background or identity.

Responsibilities

The role involves managing customer inquiries across phone, email, and live chat regarding orders, logistics, and payments, aiming for first-contact resolution while serving as a brand ambassador.