German Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Umhlanga Rocks, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

German Language Proficiency, English Language Proficiency, Customer Service, Omnichannel Support, Live Chat Support, Email Support, Phone Support, Problem Resolution, CRM Documentation, Brand Ambassadorship, Multitasking, Empathy, Active Listening, Digital Systems Navigation, Retail Expertise

Industry

Business Consulting and Services

Description

Are you a fluent German speaker with a natural talent for providing elite customer service? Imagine building your professional future in one of South Africa's premier coastal destinations. We are seeking energetic, solution-oriented individuals to join our Online Retail Project in the vibrant hub of Umhlanga, KwaZulu-Natal. As the primary point of contact for a globally recognized e-commerce leader, you will ensure that every shopper receives a seamless, professional, and world-class experience. The Opportunity: International Retail Support This is a full-time, on-site role based in our cutting-edge Umhlanga offices. You will join a diverse, multicultural team dedicated to supporting German-speaking customers across Europe. Whether you are an experienced service professional or a motivated newcomer to the international business sector, we provide the comprehensive tools and training necessary for you to excel. Your Core Responsibilities: Omnichannel Support: Manage customer inquiries via phone, email, and live chat regarding order status, logistics, and payments. Effective Resolution: Prioritize "first-contact resolution" by investigating and solving issues with a focus on consumer satisfaction. Retail Expertise: Stay updated on the latest trends, platform features, and seasonal promotions to provide expert guidance. Data Accuracy: Meticulously document all interactions within our CRM to help optimize the overall customer journey. Brand Integrity: Act as a brand ambassador, maintaining a helpful and premium tone in every interaction. Candidate Profile We are looking for resourceful communicators who can multitask with precision in a digital environment. Linguistic Skills: Proficiency in both German (B2 level) and English (B2 level), for both written and verbal communication. Education: A Matric/Grade 12 certificate or an equivalent international qualification. Background: Experience in hospitality, retail, or contact centers is a plus, though we prioritize a positive attitude and raw potential. Technical Ability: Comfortable navigating various digital systems and software simultaneously. Personal Traits: High empathy, active listening skills, and a composed demeanor when handling pressure. Commitment: Readiness to work full-time at our modern Umhlanga location. Relocation & Benefits We ensure your transition to the coast is as smooth as possible. For candidates applying from outside the province or from abroad, we offer: Travel & Housing: A one-way flight to Durban and 20 days of initial accommodation while you settle into the city. Visa Assistance: Full support with work permits and necessary documentation for eligible international applicants. Financial Rewards: A market-leading base salary enhanced by specialized language premiums. Wellness: Comprehensive Health and Life Insurance for all permanent staff members. Growth Potential: We champion internal mobility, offering leadership coaching and international career pathways. Premier Workspace: Work in a high-tech hub situated near the beach and the Gateway Theatre of Shopping. Diversity and Inclusion We are an equal-opportunity employer. We embrace diversity and are dedicated to fostering an inclusive workplace where every individual feels welcome, respected, and valued, regardless of their background or identity.

Responsibilities

The role involves managing customer inquiries across phone, email, and live chat regarding orders, logistics, and payments, prioritizing first-contact resolution. Responsibilities also include staying updated on retail trends and accurately documenting all interactions in the CRM.