German Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Proficiency, English Proficiency, Technical Troubleshooting, Customer Support, Communication Skills, Data Management, Digital Literacy, Problem Solving

Industry

Business Consulting and Services

Description

Are you a tech-savvy professional who loves helping others? We are seeking German-Speaking Customer Advisors to join a top-tier international team in the heart of Lisbon, Portugal. In this role, you will represent one of the world's most famous search engine companies, acting as the vital link between advanced technology and the millions of people who navigate the digital landscape daily. Your Mission & Tasks In this position, you will serve as a digital guide, ensuring that users receive world-class support while interacting with a global tech platform. Communication Strategy: Provide expert advice to German-speaking users via phone, email, and live chat regarding diverse platform features and account settings. Technical Problem-Solving: Identify, troubleshoot, and resolve technical issues by delivering clear, accurate, and expert solutions. Brand Quality: Maintain premium service standards by strictly adhering to global brand guidelines and corporate quality metrics. Product Improvement: Track emerging digital trends or software anomalies and escalate them to the engineering division to drive continuous product optimization. Data Management: Keep meticulous, detailed records within the company database to ensure a seamless, personalized experience for every user. Candidate Profile We are looking for a supportive professional who thrives in fast-paced environments and has a genuine passion for digital tools and emerging technology. Minimum Requirements: Language Skills: Native or near-native mastery of German (C1/C2 level), plus professional proficiency in English (B2 level) for cross-border collaboration with your international team. Tech Interest: A authentic fascination with search engine mechanics and a passion for the evolving digital landscape. Clear Communication: The ability to translate complex technical concepts into simple, understandable, and polished professional guidance. Work Ethic: The structural discipline required to succeed within a high-energy, multicultural environment at our modern Lisbon headquarters. Experience Baseline: Prior specialized technical experience is not required! We provide expert, fully paid training to transform your potential into total technical mastery. Benefits and Workplace Culture We offer a corporate framework engineered to support your professional trajectory and personal well-being: Competitive Pay: A stable monthly base salary augmented by performance-based financial incentives. Comprehensive Coverage: Premium private health and life insurance policies fully active starting from your very first day on the job. Career Growth: Clear internal tracks for rapid advancement; the vast majority of our managers and quality experts advanced directly from this position. Office Culture: Work in a contemporary, high-tech facility alongside a diverse team, featuring company sports leagues and regular social events. Premium Relocation Support (Moving to Portugal) If you are transitioning to Lisbon from another country, we ensure a smooth, worry-free integration process: Complimentary Housing: Move straight into a private bedroom within a high-quality, company-managed apartment—with your monthly rent and utility bills fully covered by the employer. Travel Reimbursement: 100% of your initial flight expenses to Lisbon will be fully refunded by the company. Cultural Integration: Access to free Portuguese language courses to help you connect with local culture, build a network, and feel right at home. How to Apply If you are thrilled about the prospect of starting a new life and career in beautiful Lisbon, select Apply Now and send over your current CV written in English!

Responsibilities

Provide expert technical support to German-speaking users via phone, email, and live chat for a global search engine platform. Identify and resolve technical issues while escalating software anomalies to the engineering team for product optimization.