German Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Umhlanga Rocks, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

German Fluency, English Fluency, Customer Relations, CRM Software, Multi-channel Engagement, Conflict Resolution, Digital Literacy, Active Listening, Emotional Intelligence, Data Stewardship

Industry

Business Consulting and Services

Description

Do you have a strong command of the German language and a talent for high-level client relations? We are headhunting energetic, solution-oriented professionals to join our Premier Online Retail Division in the prestigious coastal hub of Umhlanga. In this role, you will act as the key strategic link for a world-famous e-commerce leader, ensuring a seamless, world-class experience for the German-speaking (DACH) market. This is a premier opportunity to build an international career within South Africa's most dynamic business environment. YOUR MISSION: STRATEGIC RETAIL SOLUTIONS Based full-time and on-site at our modern Umhlanga headquarters, you will join a high-performance multicultural team. We provide expert-led training to ensure your success, whether you are an industry veteran or a motivated newcomer. Multi-Channel Engagement: Manage complex inquiries via phone, email, and live chat regarding global logistics, shipping, and digital payments. First-Contact Resolution: Analyze and resolve service disruptions during the initial interaction to maintain peak customer satisfaction. Product Intelligence: Stay synchronized with retail trends and platform updates to provide expert, data-backed advice to users. Data Stewardship: Maintain meticulous interaction records within our CRM to optimize the overall customer journey. Brand Ambassadorship: Serve as the professional face of a global brand, maintaining an elite and friendly tone in every engagement. THE IDEAL PROFILE: RESOURCEFUL & TECH-SAVVY We are scouting for resourceful communicators who can navigate digital ecosystems with speed and precision. Linguistic Authority: Professional fluency in both German (B2) and English (B2), featuring strong rhetorical and written skills. Education: Matric/Grade 12 certificate or an equivalent high school qualification. Professional Pedigree: A background in hospitality, retail, or business services is advantageous, though a proactive mindset is our priority. Digital Agility: High comfort level operating multiple professional software suites concurrently. Soft Skills: High emotional intelligence, active listening skills, and the maturity to excel in a high-velocity environment. PREMIUM BENEFITS & RELOCATION CONCIERGE We have engineered a stress-free transition to the coast to facilitate your professional debut. Relocation Support (National & International) Travel & Transit: Fully subsidized one-way flight to Durban. Executive Housing: 20 days of premium accommodation provided upon arrival. Administrative Help: Full support with work permits and legal documentation for eligible international hires. Compensation & Wellness Remuneration: A market-leading base salary supplemented by specialized language bonuses and performance incentives. Total Coverage: Comprehensive Health and Life Insurance for all permanent staff. Career Architecture: Transparent pathways for internal promotion, leadership coaching, and international career mobility. The Location: A high-tech hub situated minutes away from the beach and the Gateway precinct. Ready to redefine your career under the South African sun? Join a global leader in Umhlanga and drive the future of digital retail.

Responsibilities

Manage complex customer inquiries via phone, email, and chat for a global e-commerce leader in the DACH market. Ensure first-contact resolution and maintain meticulous records within the CRM to optimize the customer journey.