German Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Umhlanga Rocks, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

German Fluency, English Fluency, Customer Relations, Problem Solving, Digital Payments Knowledge, Logistics Knowledge, Technical Savvy, Emotional Intelligence, Active Listening, Communication Skills

Industry

Business Consulting and Services

Description

Do you have a strong command of the German language and a talent for professional client relations? We are looking for energetic, solutions-focused people to join our Premier Online Retail Division in the prestigious coastal area of Umhlanga, South Africa. In this role, you will be the main link for a world-famous e-commerce leader, managing a top-tier experience for the German-speaking (DACH) market. This is a great chance to build an international career in one of South Africa's most advanced tech hubs. Your Mission & Tasks Communication Mastery: Handle complex questions via phone, email, and live chat regarding global shipping, logistics, and digital payments. Quick Problem-Solving: Solve customer issues on the first contact by breaking down problems in real-time to keep satisfaction high. Product Knowledge: Stay updated on retail trends and platform changes to provide expert advice to customers. Record Keeping: Maintain careful, accurate notes in the company database to help improve the overall customer journey. Brand Ambassador: Act as the professional face of a famous global brand, staying empathetic and helpful in every conversation. What We Are Looking For Language Skills: Professional fluency in both German and English (B2 level minimum), with excellent speaking and writing skills. Education: A High School/Grade 12 certificate or an equivalent qualification. Computer Skills: Highly tech-savvy and comfortable using different software programs and analytical tools at the same time. Soft Skills: High emotional intelligence, great listening skills, and the maturity to work well in a fast-paced environment. Background: Previous experience in luxury hotels, retail management, or business is a plus, but a positive and proactive attitude is most important. Pay and Total Wellbeing Great Salary: A market-leading base pay plus extra language allowances and performance bonuses. Full Insurance: Complete medical and life insurance for all permanent staff members. Career Growth: Clear pathways for promotion, leadership training, and chances to move within our global network. The Umhlanga Lifestyle: Work in a high-tech area just minutes away from beautiful beaches and the world-class Gateway shopping district. Relocation Support (Moving to South Africa) Travel: We fully pay for your one-way flight to Durban. Initial Housing: 20 days of premium, furnished accommodation when you arrive to help you settle in. Legal Help: Full assistance with work permits and legal paperwork for eligible international candidates.

Responsibilities

Manage high-tier customer experiences for the German-speaking market via phone, email, and live chat. Resolve complex issues regarding global shipping, logistics, and digital payments while maintaining accurate database records.