German Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Birkirkara, Central Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

1596.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Service, Travel Support, Problem Solving, CRM Management, Communication Skills, Itinerary Management, Conflict Resolution, Multitasking, Ticketing Systems

Industry

Business Consulting and Services

Description

Please note that this position is open exclusively to candidates who currently reside in Malta. Relocation assistance is not available for this role. Are you a fluent German speaker living in Malta with a passion for the tourism industry and a dedication to helping others? We are seeking an enthusiastic professional to join our German-Speaking Travel Support Network based right here on the island. In this position, you will serve as a crucial point of contact for our passengers, managing inquiries through live chat, email, and telephone. If you are a natural problem-solver who thrives in a vibrant, fast-paced environment and is eager to help travelers enjoy seamless journeys, this role is an ideal step for your career. Core Responsibilities: What You Will Do As our dedicated German-speaking representative, your primary focus will be supporting and guiding travelers throughout every phase of their trip. Elevating Customer Care: Provide exceptional, polite assistance via phone, email, chat, and social media platforms, transforming complex inquiries into positive customer experiences. Managing Itineraries: Oversee new reservations, manage cancellations, and accurately process modifications or rescheduling requests for flight bookings. Providing Travel Insights: Serve as a knowledgeable guide by informing passengers about destination details, current travel advisories, and global visa or customs rules. Resolving Operational Hurdles: Troubleshoot real-time travel disruptions, such as ticketing issues, baggage concerns, and special on-board requests to ensure smooth transit. Cross-Functional Collaboration: Partner with internal teams—including ground operations and flight coordinators—to swiftly resolve complex or escalated situations. Meticulous Record-Keeping: Log all traveler communications, issues, and resolutions within our CRM system with a high level of accuracy. Staying Current: Take part in ongoing training sessions to stay up to date with changing airline policies, safety guidelines, and travel industry trends. Working Hours & Schedule Status: Full-time (40 hours per week). Shift Pattern: Rotating rosters operating Monday through Sunday, between 07:00 and 19:00, with 2 scheduled rest days each week. Salary & Employee Benefits We offer a structured and transparent wage progression structure combined with an attractive corporate benefits package: Gross Base Salary Evolution: Month 1 (Initial Onboarding): €885.40 Months 2 to 6 (Probationary Window): €1,425.60 Month 7 Onward (Post-Probation): €1,596.00 Month 13+: An updated base salary tier plus a performance reward framework of €1,540.00. Added Financial Perks: Language Premium: An extra allowance of up to €3,000 per year, distributed across your monthly paychecks to reward your German language skills. Annual Incentives: Up to €2,000 yearly, awarded based on achieving customer satisfaction targets and quality metrics. Corporate Perks & Development: Internal Promotion: We invest in your future. You will be eligible to apply for internal career advancement and leadership paths after just 6 months with the team. Health and Wellness: Comprehensive private medical and life insurance policies, along with corporate gym discounts and a subsidized on-site cafeteria. Daily Conveniences: Free employee parking and a variety of corporate discounts on local retail and services. Social Calendar: Regular team-building activities, monthly company events, and a welcoming, international office culture. About Our Location: Mosta, Malta Our office is located in Mosta, a centrally situated Maltese town famous for its historic dome and lively community atmosphere. The area perfectly blends rich history with modern commercial amenities, ensuring a straightforward and accessible commute from any part of the island. This role allows you to grow your professional skills with a global company while enjoying the very best of local Mediterranean life.

Responsibilities

Provide exceptional support to travelers via phone, email, and chat, managing bookings and resolving operational disruptions. Collaborate with internal teams to handle escalations and maintain accurate records in the CRM system.