German Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Umhlanga Rocks, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

German Fluency, English Fluency, Customer Relations, Problem Solving, Digital Literacy, Emotional Intelligence, Active Listening, Communication Skills, Record Keeping, Analytical Tools

Industry

Business Consulting and Services

Description

Do you have a strong command of the German language and a talent for professional client relations? We are looking for energetic, solutions-focused people to join our Premier Online Retail Division in the prestigious coastal area of Umhlanga, South Africa. In this role, you will be the main link for a world-famous e-commerce leader, managing a top-tier experience for the German-speaking (DACH) market. This is a great chance to build an international career in one of South Africa's most advanced tech hubs. Your Mission: Creating Retail Solutions Working full-time at our modern Umhlanga headquarters, you will join a high-performing international team. We provide expert training to make sure you succeed, whether you are experienced or just starting out. Communication Mastery: Handle complex questions via phone, email, and live chat regarding global shipping, logistics, and digital payments. Quick Problem-Solving: Solve issues on the first contact by breaking down problems in real-time to keep customer satisfaction high. Product Knowledge: Stay updated on retail trends and platform changes to provide expert advice to customers. Record Keeping: Maintain careful notes in the company system to help improve the overall customer journey. Brand Ambassador: Act as the professional face of a famous global brand, staying empathetic and professional in every conversation. Who We Are Looking For: Resourceful & Tech-Savvy We want smart communicators who can navigate digital systems with speed and accuracy. Language Skills: Professional fluency in both German (B2) and English (B2), with excellent speaking and writing skills. Education: A High School/Grade 12 certificate or equivalent. Background: Experience in luxury hotels, retail management, or business is a plus, but a positive and proactive attitude is most important. Computer Skills: Comfortable using different software programs and analytical tools at the same time. Soft Skills: High emotional intelligence, great listening skills, and the maturity to work well in a fast-paced environment. Relocation Support We have created a smooth moving plan to help you start your new life on the KwaZulu-Natal coast: Travel: We pay for your one-way flight to Durban. Initial Housing: 20 days of premium, furnished accommodation when you arrive. Legal Help: Full support with work permits and legal papers for eligible international candidates. Pay & Total Wellbeing We value your language skills and offer a strong benefits package for long-term security. Great Salary: A market-leading base pay plus extra language allowances and performance bonuses. Full Insurance: Health and Life Insurance for all permanent staff. Career Growth: Clear paths for promotion, leadership training, and chances to move within our global network. The Umhlanga Lifestyle: Work in a high-tech area just minutes away from beautiful beaches and the world-class Gateway shopping district.

Responsibilities

Manage high-tier customer experiences for the German-speaking market via phone, email, and live chat. Resolve complex issues regarding global shipping, logistics, and digital payments while maintaining detailed records.