German Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Umhlanga Rocks, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

German language proficiency, English language proficiency, Customer relations, E-commerce support, Omnichannel advisory, Logistics management, Payment configuration, First-contact resolution, CRM software, Data integrity, Brand stewardship, Digital literacy, Active listening, Emotional intelligence, Problem solving

Industry

Business Consulting and Services

Description

Do you possess a commanding mastery of the German language and a sophisticated aptitude for elite client relations? We are currently headhunting high-energy, solution-oriented professionals to integrate into our Premier Online Retail Division in the prestigious coastal hub of Umhlanga. In this capacity, you will serve as the primary strategic nexus for a globally recognized e-commerce leader, ensuring every consumer experiences a seamless and world-class journey. This is a definitive opportunity to accelerate your career within one of South Africa's most dynamic and internationally focused business landscapes. THE MANDATE: STRATEGIC RETAIL SOLUTIONS This is a full-time, on-site professional engagement operating out of our state-of-the-art Umhlanga headquarters. You will join a diverse, multicultural ecosystem dedicated to supporting the DACH (German-speaking) market. Whether you are an industry veteran or an ambitious newcomer to the international sector, we provide the architectural tools and expert-led training necessary for professional mastery. Omnichannel Advisory: Orchestrate complex inquiries via telephony, digital correspondence, and live chat, managing order lifecycles, global logistics, and payment configurations. Resolution Management: Prioritize "First-Contact Resolution" (FCR) by analytically investigating and resolving service discrepancies with a focus on consumer retention. Domain Expertise: Maintain a vanguard position regarding retail trends and platform innovations to provide authoritative guidance to a sophisticated user base. Data Integrity: Meticulously document all interactions within enterprise CRM architectures to optimize business intelligence and the end-to-end customer journey. Brand Stewardship: Serve as a definitive brand ambassador, upholding a premium and empathetic tone in every professional interaction. CANDIDATE ARCHETYPE: THE IDEAL PROFILE We are seeking resourceful communicators capable of navigating multifaceted digital environments with precision and poise. Linguistic Authority: Professional proficiency in both German (B2 level) and English (B2 level), encompassing elite written and verbal command. Academic Credentials: A Matric/Grade 12 certificate or an equivalent international secondary qualification. Professional Pedigree: Experience in luxury hospitality, retail management, or international business services is an asset, though we prioritize raw potential and a proactive mindset. Digital Literacy: High comfort level navigating concurrent digital systems and proprietary software suites. Interpersonal Sophiciency: Exceptional active listening abilities, high emotional intelligence (EQ), and the professional maturity to excel in high-stakes environments. EXECUTIVE RELOCATION & BENEFITS We have engineered a "zero-stress" transition to the coast to ensure your professional integration is effortless. Relocation Concierge (National & International) Logistics & Housing: Subsidized one-way flight to Durban and 20 days of premium initial accommodation provided upon arrival. Administrative Support: Comprehensive concierge services for work permits and legal documentation for eligible international candidates. Compensation & Wellness Financial Rewards: A market-leading base salary enhanced by specialized language premiums and results-driven performance incentives. Total Protection: Comprehensive Health and Life Insurance coverage effective for all permanent staff. Career Architecture: We champion vertical internal mobility, providing leadership coaching and international career trajectories. Premier Workspace: Operate from a high-tech innovation hub situated moments from the Indian Ocean and the Gateway urban precinct. COMMITMENT TO INCLUSIVITY We are an equal-opportunity employer. We embrace diversity as a core strategic strength and are dedicated to fostering an inclusive workplace where every individual is respected, valued, and empowered to succeed, regardless of background or identity.

Responsibilities

You will serve as a strategic advisor for a global e-commerce leader, managing complex customer inquiries across multiple digital channels. Additionally, you will be responsible for resolving service discrepancies and maintaining accurate data within the company's CRM systems.