German Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Mosta, Northern Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

1596.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Service, Travel Support, Conflict Resolution, CRM Documentation, Booking Management, Itinerary Control, Communication Skills, Troubleshooting, Multichannel Support

Industry

Business Consulting and Services

Description

Important Eligibility Criteria: This opening is strictly reserved for individuals currently living in Malta. Please note that relocation packages or sponsorship cannot be provided for this position. Role Overview Are you a fluent German speaker currently located in Malta who loves the hospitality and travel sector? We are looking for an energetic customer care professional to join our Malta-based German-Speaking Travel Support Group. In this position, you will act as a primary lifesaver for our travelers, addressing their needs across live chat, email, and phone channels. If you are a natural troubleshooter who loves a high-energy workplace and wants to ensure travelers experience stress-free journeys, this is the perfect opportunity to advance your career. Key Accountabilities Premium Guest Support: Deliver polite, top-tier service across chat, phone, email, and social media platforms, turning complex issues into stress-free resolutions. Booking & Itinerary Control: Handle new travel arrangements, process cancellations, and execute adjustments or rebooking requests for airline tickets. Travel Advisory: Keep passengers well-informed regarding destination logistics, active travel warnings, and international visa or custom mandates. Real-Time Issue Resolution: Tackle unexpected travel hitches as they happen, managing baggage claims, ticketing glitches, and specialized on-board assistance. Internal Coordination: Collaborate closely with airport ground staff and flight coordinators to rapidly untangle complex, escalated problems. CRM Documentation: Log all customer interactions, complaints, and fixes into the database with strict attention to detail. Continuous Learning: Participate in ongoing workshops to keep pace with evolving airline rules, safety updates, and global tourism developments. Work Schedule Status: Full-time employment (40 hours weekly). Shifts: Rotating roster covering Monday through Sunday, operating between the hours of 07:00 and 19:00. Includes 2 designated days off per week. Remuneration & Corporate Benefits We provide a highly structured, transparent salary ladder alongside a competitive employee perks program: Gross Base Salary Scaling: Month 1 (Training Period): €885.40 Months 2 to 6 (Probationary Phase): €1,425.60 Month 7 and Beyond (Confirmed Staff): €1,596.00 Month 13+: An elevated base salary tier augmented by a performance bonus framework totaling €1,540.00. Extra Financial Incentives: Language Allowance: A dedicated German-language premium of up to €3,000 annually, divided and paid out across your monthly pay slips. Performance Bonuses: Up to €2,000 annually, tied directly to meeting quality metrics and customer satisfaction scores. Wellness & Lifestyle Perks: Career Growth: We focus on internal development; you can apply for promotions or leadership tracks after your first 6 months. Health & Fitness: Full private medical and life insurance coverage, coupled with discounted gym memberships and an affordable, subsidized office cafeteria. Daily Comforts: Complimentary on-site staff parking and a wide range of retail and service discounts across the island. Office Culture: A vibrant, diverse workspace featuring regular team-building exercises and monthly corporate social events. About the Workplace: Mosta, Malta Our headquarters are situated in Mosta, a central Maltese hub renowned for its iconic Rotunda dome and bustling local vibe. Balancing rich cultural history with contemporary business facilities, the location ensures a hassle-free commute from anywhere on the island. This position offers the ideal balance of building an international corporate career while savoring the Mediterranean lifestyle.

Responsibilities

Provide premium guest support via chat, phone, and email to resolve travel-related issues and manage bookings. Coordinate with airport staff and maintain detailed CRM records of all customer interactions.