German Speaking Customer Advisor (On-site in Braga) at Eco Plus Solutions AB

Braga, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German, English, Customer Assistance, Information Integrity, Technical Troubleshooting, CRM Navigation, Data Entry, Customer Support, Patience, Precision, Collaboration

Industry

Business Consulting and Services

Description

Are you ready to launch your career with a world-renowned digital information company in a city full of history and energy? We are currently hiring a German-Speaking Customer Advisor for our Directory Platforms team. This role is an on-site position located in our state-of-the-art Braga office. We are looking for detail-oriented individuals who enjoy helping others and excel in a professional, structured setting. Your Impact as a Customer Advisor In this role, you will act as a specialist for our German-speaking users, ensuring the quality and accuracy of our global directory data. You will play a vital role in helping businesses manage their digital footprint effectively. Your Primary Duties: Customer Assistance: Guide German-speaking clients through account setups and platform features via phone and email. Information Integrity: Carefully audit and verify business listings to keep our database reliable. Technical Troubleshooting: Calmly and efficiently resolve user issues regarding platform access or visibility. Excellence in Service: Maintain high professional standards in every interaction. Process Improvement: Partner with your colleagues to identify user trends and suggest ways to enhance the platform. Who We Are Looking For Language Skills: Near-native fluency in German (both written and spoken) is essential. You must also have at least B2 English proficiency for internal training and communication. Current Residency: You must already live in or near Braga, Portugal, and be able to commute daily. Please note that relocation support is not available. Digital Savvy: You should be comfortable navigating CRMs and standard web tools. Background: Experience in data entry or customer support is an advantage, but we are happy to train motivated entry-level applicants. Mindset: We value patience, precision, and a collaborative spirit. Life in Braga Our office is situated in one of Portugal's most vibrant cities, offering a blend of modern tech culture and high-quality living. Working on-site allows you to build genuine professional relationships in a collaborative, energetic environment. Compensation & Growth We believe in investing in our people through a comprehensive rewards package: Competitive Pay: A salary that reflects your specialized language expertise. Health & Security: Comprehensive private life and health insurance coverage. Career Development: Transparent opportunities to advance into leadership or specialized quality roles. Daily Perks: A monthly meal allowance and a modern workspace equipped with break zones and snacks. Professional Training: You will receive fully paid, expert-led training to prepare you for success.

Responsibilities

The Customer Advisor will act as a specialist for German-speaking users, guiding them through account setups and platform features via phone and email while carefully auditing business listings for data accuracy. Duties also include resolving technical issues and suggesting platform enhancements based on user trends.