German Speaking Customer Advisor (On-site in Porto) at Eco Plus Solutions AB

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Service, Problem Solving, CRM Tools, Communication Skills, Account Management, Digital Banking Support

Industry

Business Consulting and Services

Description

Are you ready to bring your linguistic talents to one of Europe's most vibrant coastal cities? We are looking for empathetic, detail-oriented German Speakers to join our international team in Porto. In this role, you will represent a leading global financial institution, providing top-tier support to their German-speaking clientele. While the brand is a powerhouse in the banking sector, our focus is on people: providing solutions, building trust, and ensuring every customer feels heard. Your Role & Responsibilities As a Customer Advisor, you are the first point of contact and the face of the project. You will: Manage Inbound Queries: Assist customers via phone and email regarding account management, digital banking tools, and general financial services. Problem Solve: Identify customer needs, clarify information, and provide immediate solutions or escalate complex issues to the appropriate department. Maintain Quality: Ensure every interaction meets the high-standard compliance and security protocols required in the financial industry. Navigate Systems: Use advanced CRM tools to log interactions and keep customer records up to date. What We Are Looking For Language Mastery: Near-native or Fluent German (C1/C2) and a strong command of English (B2). Communication Skills: You are a natural "people person" with a professional phone manner and a knack for explaining complex things simply. Adaptability: You thrive in a fast-paced environment and enjoy learning new software and processes. Experience: Prior experience in customer service or the financial sector is a plus, but it is not a requirement. We provide full, paid training to set you up for success. The Porto Package (Relocation Support) Moving to a new country is a big step, so we make it easy. If you are currently living outside of Portugal: Accommodation Provided: We offer a private room in a shared company apartment from the day you arrive. Flight Reimbursement: We cover your initial flight costs to Porto. Local Support: Our team assists with all necessary paperwork (NIF, Social Security, etc.) to get you settled in Portugal. Why Join Us? We don't just offer a job; we offer a lifestyle in one of the most beautiful cities in the world. Competitive Salary: A monthly package that allows for a comfortable lifestyle in Porto. Health & Life Insurance: Comprehensive coverage from day one. Career Growth: We prioritize internal promotion. Most of our Team Leads and Quality Analysts started in this exact role. Modern Workspace: Work on-site in a state-of-the-art office equipped with the latest technology and chill-out zones. Culture: Join a diverse, multicultural team with regular social events, sports tournaments, and language exchange meetups. Job Details Location: Porto, Portugal (100% On-site). Schedule: Full-time (40 hours per week). Contract: Long-term stable contract. Apply Today: If you are ready to kickstart your career in Portugal and leverage your German skills, we want to hear from you! Be part of a project that values your input and invests in your future.

Responsibilities

Manage inbound queries via phone and email regarding account management and digital banking for a global financial institution. Identify customer needs and provide immediate solutions while maintaining strict compliance and security protocols.