German Speaking Customer Advisor (On-site in Porto) at Eco Plus Solutions AB

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Relations, Financial Services, CRM Tools, Account Management, Analytical Problem Solving, Compliance, Digital Banking, Communication Skills

Industry

Business Consulting and Services

Description

Are you prepared to deploy your linguistic mastery within one of Europe's most iconic coastal destinations? We are headhunting empathetic, detail-oriented German Speakers to join our elite international operations team in Porto. In this capacity, you will represent a premier global financial institution, providing authoritative support to their German-speaking clientele. While you are representing a titan of the banking sector, your mission remains human-centric: architecting solutions, cultivating trust, and ensuring a seamless financial experience for every user. YOUR MISSION: ARCHITECTING THE USER JOURNEY As a Financial Relations Specialist, you serve as the definitive face of the project, synthesizing technical precision with high-touch service. Inbound Orchestration: Assist customers via Voice and Email regarding sophisticated account management, digital banking ecosystems, and general financial services. Analytical Resolution: Diagnose client requirements, deconstruct complex inquiries, and provide immediate, high-impact solutions or strategic escalations. Security & Governance: Ensure every interaction adheres to the rigorous compliance and security protocols mandatory within the international financial industry. Digital Navigation: Utilize advanced enterprise CRM toolsets to maintain meticulous data integrity and ensure an optimized customer history. THE IDEAL PROFILE: ANALYTICAL RIGOR & EMPATHY We are scouting for professionals who combine a proactive "solutions-first" mindset with exceptional communication skills. Linguistic Authority: Near-native or Fluent mastery of German (C1/C2) complemented by a robust command of English (B2). Interpersonal Excellence: You possess a natural aptitude for client relations, maintaining a professional stature while distilling complex financial concepts into accessible advice. Operational Agility: You thrive in high-velocity environments and demonstrate a genuine interest in mastering new software and evolving banking processes. Professional Potential: While prior experience in finance or customer service is valued, it is not a prerequisite. We provide fully subsidized, professional training to ensure your success. THE PORTO CONCIERGE: EXECUTIVE RELOCATION SUITE We have engineered a seamless "soft-landing" framework to facilitate your transition to Portugal: Guaranteed Residency: A private room in a high-quality, company-managed apartment is provided from the date of your arrival. Travel Sourcing: Full reimbursement for your initial flight to Porto. Administrative Concierge: Dedicated hands-on support with local bureaucracy (NIF, Social Security, etc.) to ensure a stress-free induction. PREMIUM BENEFITS & CAREER VELOCITY We offer more than a role; we provide a lifestyle-integrated career path in a city world-renowned for its heritage and quality of life. Competitive Remuneration: A monthly package architected for a comfortable and stable lifestyle in the Portuguese market. Holistic Protection: Comprehensive Health and Life Insurance effective from your initial date of tenure. Career Architecture: We champion internal mobility; the majority of our Team Leadership and Quality Assurance departments originated in this exact position. Modern Ecosystem: Work on-site in a state-of-the-art facility featuring the latest technology and dedicated "innovation zones." Multicultural Culture: Integrate into a diverse collective with regular social events, sports tournaments, and language exchange programs. Ready to kickstart your international evolution in Portugal? Position yourself at the heart of the global financial sector in Porto today.

Responsibilities

Provide authoritative support to German-speaking clients of a global financial institution via voice and email. Responsibilities include managing accounts, resolving complex financial inquiries, and ensuring adherence to security and compliance protocols.