German Speaking Customer Advisor (On-site in Porto) at Eco Plus Solutions AB

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Proficiency, English Proficiency, Customer Service, Banking Support, Account Management, Analytical Problem Solving, Compliance, Data Protection, Financial Software, Interpersonal Communication, Client Relationship Management

Industry

Business Consulting and Services

Description

Are you ready to leverage your language skills in one of Europe's most breathtaking coastal cities? We are looking for detail-oriented, customer-focused professionals to join our multicultural German-Speaking Banking Support Team in Porto, Portugal. In this position, you will represent a leading international financial institution. Your daily focus will be people-first: resolving user questions, building customer trust, and delivering a smooth, high-quality banking experience for every caller. Your Mission & Tasks As a Banking Support Specialist, you will serve as a reliable liaison, ensuring international clients receive safe, premier assistance with their everyday banking activities. Client Consultations: Support users via phone and email with account management, digital banking portals, and general consumer financial services. Analytical Problem Solving: Identify client needs, untangle complex financial inquiries, and provide fast, effective solutions or route cases to specialized teams when necessary. Security & Compliance: Strictly follow global banking laws, data protection standards, and rigorous financial safety protocols during every client touchpoint. Information Management: Use sophisticated corporate software to keep meticulous client records and log precise transaction summaries. Candidate Profile We are searching for an adaptable, client-centric professional who can offer empathetic service while managing organized financial inquiries. Minimum Requirements: Linguistic Proficiency: Near-native or fluent command of German (C1/C2 level), along with a professional working knowledge of English (B2 level) for corporate training and internal team communication. Interpersonal Strengths: Skilled at building rapport, maintaining a polished professional demeanor, and breaking down complicated financial concepts into easy-to-understand advice. Aptitude for Growth: A quick study who excels in fast-paced environments and is genuinely interested in mastering modern financial software and company protocols. Experience Baseline: No previous finance or customer service experience is required. We offer fully paid, expert onboarding training to set you up for long-term success. Compensation, Perks & Workplace Culture We offer a comprehensive benefits package engineered to support your professional growth and personal lifestyle in Portugal: Stable Earnings: A highly competitive monthly salary structure designed to provide a comfortable and secure standard of living in Porto. Immediate Protection: Full corporate medical and life insurance coverage starting from your very first day on the job. Career Acceleration: Clear internal promotion paths; most of our Team Leads and Quality Assurance Specialists were promoted directly from this role. State-of-the-Art Workspace: Work out of a modern, high-tech campus equipped with advanced technology and collaborative workspaces. Community Culture: Become part of a diverse, global team with access to company sports leagues, regular social events, and language exchange circles. End-to-End Relocation Framework If you are moving to Porto from another country, we guarantee a smooth arrival experience with a complete relocation package: Company-Provided Housing: Step right into a private bedroom within a premium, company-maintained apartment starting from the day you land. Travel Reimbursement: 100% of your initial flight costs to Porto will be fully paid back by the company. Administrative Support: Direct, hands-on help from our local onboarding team to secure your Portuguese tax number (NIF) and social security setup completely stress-free. How to Apply If you are enthusiastic about blending a fulfilling financial career with an incredible coastal lifestyle, click Apply Now and upload your current CV (written in English)!

Responsibilities

Provide high-quality banking support to international clients via phone and email, focusing on account management and digital banking. Ensure all interactions adhere to global banking laws, data protection standards, and financial safety protocols.