German Speaking Customer Advisor (On-site in Porto) at Eco Plus Solutions AB

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Support, Problem Solving, Account Management, Financial Services, Compliance, Digital Tool Proficiency, Interpersonal Skills, Professional Communication

Industry

Business Consulting and Services

Description

*** Location: Porto, Portugal (On-Site Position) *** Are you ready to use your language skills in one of Europe's most beautiful coastal cities? We are looking for helpful and detail-oriented German speakers to join our international team in Porto. In this role, you will represent a world-leading bank. Your job is highly human-focused: solving problems, building trust, and ensuring every customer has a smooth banking experience. Your Mission & Tasks Customer Support: Help customers via phone and email with account management, online banking tools, and general financial services. Problem Solving: Identify what the client needs, break down complex questions, and provide quick, high-quality solutions or forward the case to the right specialist. Security & Compliance: Ensure every conversation follows the strict safety and legal rules required in international banking. Digital Tools: Use advanced company software to keep perfect records and maintain an accurate history for every customer. What We Are Looking For Language Skills: Near-native or fluent German (C1/C2 level), plus a good command of English (B2 level). People Skills: Naturally good with people, with the ability to stay professional while making complex financial ideas easy to understand. Fast Learner: Able to thrive in a fast-paced environment and genuinely interested in learning new software and banking processes. Experience: No previous finance or customer service experience is required! We provide fully paid, professional training to ensure your success. Benefits and Workplace Culture Competitive Pay: A monthly salary package built for a comfortable and stable life in Portugal. Full Insurance: Complete health and life insurance starting from your very first day. Career Growth: We believe in promoting from within; most of our Managers and Quality Analysts started in this exact role. Modern Office: Work on-site in a high-tech facility equipped with the latest tools and innovation zones. Social Life: Join a diverse team with regular company parties, sports tournaments, and language exchange groups. Relocation Support (Moving to Portugal) Guaranteed Housing: Get a private room in a high-quality, company-managed apartment from the day you arrive. Paid Travel: We will fully pay you back for your flight to Porto. Paperwork Help: Personal, hands-on help with local tax (NIF) and social security numbers so your move is completely stress-free.

Responsibilities

Provide customer support via phone and email regarding account management and online banking tools for a world-leading bank. Ensure all interactions comply with international banking security and legal regulations while maintaining accurate customer records.