German Speaking Customer Advisor (On-site in Porto) at Eco Plus Solutions AB

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Support, Problem Solving, Account Management, Financial Services, Communication Skills, Empathy, Digital Tool Proficiency

Industry

Business Consulting and Services

Description

Are you ready to use your language skills in one of Europe's most beautiful coastal cities? We are looking for empathetic and detail-oriented German speakers to join our top-tier international team in Porto. In this role, you will represent a world-leading bank. While you are working for a giant in the financial sector, your job is very human-focused: solving problems, building trust, and making sure every customer has a smooth banking experience. Your Mission: Managing the Customer Journey As a Financial Relations Specialist, you are the face of the bank, combining technical accuracy with great personal service. Customer Support: Help customers via phone and email with account management, online banking tools, and general financial services. Problem Solving: Identify what the client needs, break down complex questions, and provide quick, high-quality solutions or send the case to the right specialist. Security & Rules: Make sure every conversation follows the strict safety and legal rules required in international banking. Digital Tools: Use advanced company software to keep perfect records and maintain an accurate history for every customer. Who We Are Looking For: Sharp Thinking & Empathy We want professionals who have a "solutions-first" attitude and excellent communication skills. Language Skills: Near-native or fluent German (C1/C2), plus a strong command of English (B2). People Skills: You are naturally good with people and can stay professional while making complex financial ideas easy to understand. Fast Learner: You do well in a fast-paced environment and are genuinely interested in learning new software and banking processes. Career Potential: You don't need previous finance or service experience. We provide fully paid, professional training to make sure you succeed. The Porto Concierge: Relocation Support We have created a "soft-landing" plan to make your move to Portugal easy: Guaranteed Housing: You will get a private room in a high-quality, company-managed apartment from the day you arrive. Paid Travel: We will fully pay you back for your flight to Porto. Paperwork Help: Personal, hands-on help with local tax (NIF) and social security numbers so your move is stress-free. Premium Benefits & Career Growth We offer a career that fits your lifestyle in a city famous for its history and quality of life. Competitive Pay: A monthly salary package built for a comfortable and stable life in Portugal. Full Insurance: Complete health and life insurance starting from your first day. Moving Up: We believe in promoting from within; most of our Managers and Quality Analysts started in this exact role. Modern Office: Work on-site in a high-tech facility with the latest tools and "innovation zones." Social Life: Join a diverse team with regular parties, sports tournaments, and language exchange groups.

Responsibilities

Act as a Financial Relations Specialist providing customer support via phone and email for a world-leading bank. Responsibilities include managing account queries, solving complex financial problems, and ensuring compliance with international banking security rules.