German Speaking Customer Advisor (On-site in Porto) at Eco Plus Solutions AB

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Service, Banking Support, Problem Solving, Financial Compliance, Account Management, Digital Banking, Relationship Building, Data Privacy

Industry

Business Consulting and Services

Description

Are you ready to utilize your linguistic talents in one of Europe's most spectacular coastal destinations? We are seeking detail-oriented, service-driven professionals to join our international German-Speaking Banking Support Team in Porto, Portugal. In this role, you will represent a premier global banking institution. Your focus will be inherently human-centered: resolving inquiries, cultivating consumer trust, and ensuring a seamless financial experience for every client. Your Mission & Tasks As a Banking Support Specialist, you will act as a trusted point of contact, ensuring that international clientele receive secure, top-tier assistance for their day-to-day financial needs. Client Consultations: Assist customers via telephone and email regarding account management, digital banking platforms, and general retail financial services. Analytical Problem Solving: Diagnose client requirements, break down intricate financial questions, and deliver swift, high-quality resolutions or escalate cases to specialized departments. Security & Compliance: Rigorously adhere to international banking regulations, data privacy frameworks, and strict financial compliance protocols during all interactions. Information Management: Leverage advanced corporate software tools to maintain meticulous client records and log accurate transaction histories. Candidate Profile We are looking for an adaptable, customer-focused professional who can deliver empathetic care while managing structured financial inquiries. Minimum Requirements: Linguistic Proficiency: Near-native or fluent mastery of German (C1/C2 level), paired with a professional working command of English (B2 level) for corporate training and internal communications. Interpersonal Strengths: Naturally adept at relationship building, with the ability to remain polished and translate complex financial concepts into simple, understandable guidance. Aptitude for Growth: A fast learner who thrives in a dynamic environment and possesses a genuine interest in mastering modern banking software and internal procedures. Experience Baseline: No prior finance or customer support background is mandatory. We provide fully compensated, professional onboarding training to equip you for success. Compensation, Perks & Workplace Culture We provide a robust rewards framework engineered to support your professional journey and personal lifestyle in Portugal: Stable Earnings: A highly competitive monthly salary package tailored to ensure a comfortable and stable standard of living in Porto. Immediate Protection: Comprehensive corporate health and life insurance policies active from your very first day of employment. Career Acceleration: Clear internal pathways for upward mobility; the vast majority of our Team Managers and Quality Assurance Analysts advanced directly from this position. State-of-the-Art Workspace: Work from a modern, high-tech campus featuring advanced infrastructure and dedicated collaboration zones. Community Culture: Join a diverse, international workforce with access to corporate sports tournaments, regular team outings, and language exchange groups. End-to-End Relocation Framework If you are moving to Porto from another country or region, we ensure a seamless transition with a comprehensive arrival package: Company-Provided Housing: Move directly into a private bedroom within a premium, company-managed apartment from the day of your arrival. Travel Reimbursement: 100% of your initial flight expenses to Porto will be fully refunded by the company. Administrative Bureaucracy Support: Direct, hands-on assistance from our localized team to secure your Portuguese tax number (NIF) and social security registrations completely stress-free. How to Apply If you are eager to combine a rewarding financial career with an incredible coastal lifestyle, select Apply Now and submit your current resume (compiled in English).

Responsibilities

Provide high-quality banking support to international clients via telephone and email regarding account management and digital platforms. Ensure strict adherence to international banking regulations and maintain accurate client records using corporate software.