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German Speaking Customer Agent For Booking.com - Work Remote In Greece at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Support, Booking Inquiries, Issue Resolution, Cancellations, CRM System Documentation, Multitasking, Time Management, Problem Solving, English Proficiency

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is delighted to offer a position for a German Speaking Customer Agent to join our team, working remotely from Greece for Booking.com. This role is perfect for individuals who are passionate about travel and delivering exceptional customer service. As a Customer Agent, you will assist our German-speaking customers with their travel inquiries, bookings, and provide support to ensure their experiences are unforgettable. Key Responsibilities Provide outstanding customer support in German through various channels, including phone, email, and chat. Assist customers with questions about bookings, changes, cancellations, and general inquiries. Resolve issues and complaints effectively to ensure customer satisfaction. Document customer interactions and inquiries accurately in our CRM system. Collaborate with different teams to enhance service delivery and improve customer experience. Stay updated on Booking.com policies, promotions, and travel trends to provide accurate and valuable information to clients. Fluency in German (both written and spoken) is required; proficiency in English is a plus. Prior experience in customer service, especially in the travel or hospitality industry, is preferred. Strong communication skills and a passion for providing excellent customer service. Able to multitask and manage time effectively in a remote work setting. Familiarity with booking systems, travel products, and CRM software is advantageous. Proficiency in using computer applications and digital communication tools. A proactive approach to solving problems and ensuring customer satisfaction. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The Customer Agent will provide outstanding support in German via phone, email, and chat, assisting customers with travel inquiries, bookings, changes, and cancellations. Responsibilities also include resolving complaints effectively and accurately documenting all customer interactions within the CRM system.