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German Speaking Customer Agent For International Airline - Work In Athens at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Support, Flight Inquiries, Booking Management, Complaint Resolution, CRM System Usage, Communication Skills, Customer Focus, Multitasking, Time Management, Airline Policies, Travel Regulations, Problem-Solving

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer a position for a German Speaking Customer Agent to join our team in Athens, working for a prestigious international airline. This role is a fantastic opportunity for individuals who are passionate about travel and exceptional customer service. As a Customer Agent, you will assist our German-speaking customers with their flight inquiries, bookings, and any issues that may arise, ensuring they have a memorable travel experience. Key Responsibilities Provide outstanding customer support in German through various channels, including phone, email, and chat. Assist customers with inquiries about flight bookings, cancellations, and travel changes. Address and resolve customer complaints and issues effectively to ensure satisfaction. Accurately document customer interactions in our CRM system. Collaborate with other teams to ensure a seamless customer experience. Stay updated on airline policies, promotions, and travel regulations to provide accurate information. Fluency in German (both written and spoken) is required; proficiency in English is a plus. Prior experience in customer service, particularly in the travel or airline industry, is preferred. Strong communication skills with a customer-focused mindset. Ability to multitask and manage time efficiently in a dynamic environment. Familiarity with airline booking systems and travel products is advantageous. Proficiency in using computer applications and digital communication tools. A proactive approach to problem-solving and a commitment to customer satisfaction. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The role involves providing outstanding customer support in German via phone, email, and chat to assist customers with flight inquiries, bookings, cancellations, and travel changes. Agents must also effectively resolve complaints and accurately document all customer interactions within the CRM system.