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German Speaking Customer Care - Digital Payments | Work In Greece at Mercier Consultancy MD

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Digital Payments, Communication Skills, Problem-Solving, Analytical Skills, CRM Tools, Attention to Detail, Team Collaboration, German Language, English Language, Customer Satisfaction, Technology Awareness

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to announce an opening for a German Speaking Customer Care Specialist focused on Digital Payments! This role invites you to be part of a dedicated team that supports the dynamic and fast-paced world of digital transactions, all while enjoying the stunning beauty of Greece. If you are passionate about technology and customer care, this is the perfect opportunity for you! Key Responsibilities Provide exceptional customer support in German for inquiries related to digital payment solutions via multiple channels including phone, email, and chat. Help customers understand our products, resolve payment issues, and ensure a seamless payment experience. Collaborate with cross-functional teams to address customer inquiries effectively and enhance service delivery. Maintain accurate records of customer interactions and transactions in the CRM system. Gather customer feedback to identify trends and suggest improvements in processes and services. Stay up-to-date with digital payment technologies and industry trends to inform customers appropriately. Fluency in German (both written and spoken) is required; proficiency in English is a plus. Experience in customer support, particularly in the financial or digital payments sector, is highly desirable. Excellent communication skills with a strong focus on customer satisfaction. Ability to work independently and as part of a team in a fast-paced environment. Strong analytical and problem-solving abilities, with a keen attention to detail. Familiarity with CRM tools and digital payment platforms will be advantageous. Willingness to relocate to Greece and embrace the cultural experience! Competitive Monthly Salary Fully Paid Relocation Package 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves providing exceptional customer support in German for digital payment inquiries through various channels. Additionally, the specialist will collaborate with teams to enhance service delivery and maintain accurate customer records.